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Reviews (5,646)
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Reviewed 22 June 2018 via mobile

My family is timeshare holders. So the place is very nice. HOWEVER, we accidentally left a whole closet of stuff. My husband 2 pairs of good shoes, his hoody, my band new shirt and sunglasses. HOW NO ONE REPORTER IT IS AN OUTRANGE! THEY STOLE MY STUFF AND I AM PISSED!! We have the do not disturb sign on the door most of the time and they DID NOT honor it they still open the door and practically walked in. I will never go back there again because I can't trust their staff!!! I reported it to security security was very insensitive telling me to go check my luggage obviously I have done that or I would not be so angry

Stayed: May 2018, travelled with family
Thank Meggameg C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nahyara O, Social media Coordinator at Sheraton Vistana Villages - International Drive, responded to this reviewResponded 29 June 2018

Dear meghanmegcambell,

Thank you for taking the time to share with us your feedback regarding your recent stay.
It is unfortunate to hear that you experienced those issues during your stay.
Please accept our sincere apologies for those inconveniences as this is not the high level of service that we extend to our guests. I would like to invite you to contact our property so we can further assist you as I seem to not have information about the reservation and we can look into these missing items further.
Your comments were shared with our Housekeeping and Security departments to address properly and share with staff.

Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2018 via mobile

Nice family vacation. Clean rooms plenty of activities On the resort for the family. The pools are open late so after a long day at the parks you can relax. They kind of talked me into a time share meeting at check in to get cheaper pro tix and the time share was very long and pushy I like the property but it’s not up to date enough to push a time share on me.

Stayed: June 2018, travelled with family
Thank Keeks02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2018 via mobile

With the exception of the master bathroom that was renovated recently, our 2 bedroom apartment was in desperate need of renovation. It was clean but everything else was beat up or outdated. Our garbage disposal leaked every time we used it.

Stayed: June 2018, travelled with family
Thank Limao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nahyara O, Social Media Coordinator at Sheraton Vistana Villages - International Drive, responded to this reviewResponded 10 July 2018

Hello Limao,

Thank you for sharing your recent experience during your stay at the Sheraton Vistana Villages.
It was with regrets to learn that the villa you were in was not up to your expectations.

Please rest assured that we do value our guests comments, as we have shared your thoughts with our Resort Management, to take proper actions and better serve you in the future.

We appreciate your feedback and we hope to have the opportunity to better serve you again.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2018

Very nice apartments with full kitchens bedrooms and all the comforts needed. Beautiful pool. Great location. Proximity to restaurants as well as restaurant in premises. Great for families. We loved the waterfall at the pool.

Stayed: July 2017
Thank Brenda F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2018 via mobile

Jörg Heyer and Arno Pfeffer manage an amazing property here! Ideally located for Disney World and Sea World, it is a family-oriented world-class Resort.

On our recent 2+ week stay, Housekeeping Supervisor Luisa Diaz, Housekeeping Runner Adelina, Housekeeping Director Frank Urena, Bellman William Pollock, Sr. Marketing Manager Pat DeRosa, Marketing Director Andres Roca and long-time Activities Fun Team member David Olavarria were stellar superstars!

Luisa ensured that everything was perfect even before we arrived. She’d stop by, left notes and even called us to say goodbye! She’s amazing! She gets perfect 10s from us! She’s the best!

Adelina also made sure everything was perfect. When a new program was begun in the middle of our stay, she personally took the initiative to give us one of the forms! Most impressive! She is a delight to talk with too!

Frank is the consummate professional having taken Housekeeping to a world-class status! He is always someone we look forward to seeing and talking with! He’s extraordinary!

William Pollock exemplifies the very best in being a bellman! He is personable, courteous, extremely helpful and thoughtful. He also remembers your preferences! He kindly drove us to our villa when we got caught in an afternoon thunderstorm without any rain gear. We didn’t even have to tell him where we were staying; he remembered! Amazing!

Pat and Andres are peerless marketeers! They ensure that all our high expectations are surpassed! They are total joys to know and work with. SVV is extremely fortunate to have this duo on property!

And long-time Fun Team member David is in a class by himself. He is also a highly talented and gifted artist. His hospitality is infectious!

We come back to this property every year! We are always warmly welcomed and delighted each day of our wonderful stay! Arno and Jörg, please congratulate these superstars on their winning ways!


Stayed: June 2018, travelled with family
2  Thank platinum24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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