Let me start by saying that this is a nice hotel. Great pool, great lobby, great Disney Store in lobby, great convenience store, great transportation. What turned out to be a great stay the first four nights of our eight night stay, went south very fast late on Saturday night. After a long day at Epcot, we returned to our spacious suite around 11 pm to unwind and get ready for bed. My daughter caught something moving on the wall next to her. It was a cockroach. We were all freaked out and my husband was able to trap it in a cup, killed it and removed it from the room. I began searching the room with a flashlight and discovered a second one. I tried to catch this one without any luck. Grossed out our family of five went to the front desk and after a short discussion with the two employees at the front desk, we were moved to the only room available at 1 am...a handicap accessible room. We went from a room with two queen beds and a pull out sofa to a one queen, pull out and a cot. The room was defiantly smaller to stay in with five people, but we were thankful to have this room. This room was a Hilton Honors room and you could tell that it was cleaned differently than the last room. The last room had food crumbs under the beds. This room was spotless.
Would I stay at this hotel again? The answer is no. I feel that it is the responsibility of a hotel to keep their rooms clean and bug free. I have traveled to many different hotels over the last 20 years that I have been traveling and I have never experienced anything like this. I chose this hotel by it's great reviews and was disappointed that this happened. It is a real let down when you save for your Disney trip for over a year and this happens. If this would have not happened I would have easily given the hotel a five star rating. This is why I gave it a three and not a one because most of the staff are extremely nice and the amenities are great.
Upon check out we had to ask for some sort of compensation for our trouble. It was not offered out right and we were actually charged the whole amount of our stay when we checked out. My husband commented on our problem we had and were told that we could only receive a one night stay deducted from our bill. I am not sure what the proper procedure is in this situation but it didn't seem like much.
Just one notable tip: This hotel is the last pick up and drop off in a loop of four hotels. We had to stand most of the time when we were on the bus. Met some nice people who offered their seats to us, but most of the people were bossy and one lady was down right mean yelling at us to keep moving back in an already jam packed bus because there were more hotels to pick up. I hate to tell her that the Doubletree is the last hotel to be picked up!! Some people just know it all!!!!!
- Official Description (provided by the hotel):
- Contemporary All-Suite Disney Springs Resort Area Hotel located in Walt Disney World Resort. ... more less
- Reservation Options:
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- Also Known As:
- Doubletree Suites By Hilton In The Walt Disney World Hotel Orlando
- Walt Disney Orlando
- Doubletree Hotel In World
- DoubleTree Suites By Hilton Orlando - Disney Springs Area Florida