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“Sea World weekend trip”

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Hilton Garden Inn Orlando at SeaWorld
Ranked #77 of 341 Hotels in Orlando
Certificate of Excellence
GreenLeadersSilver level
Reviewed 25 September 2017 via mobile

Property is in a convenient location if going to Sea World. Front desk staff was absolutely fantastic, especially Michael. We had a small maintenance issue and everyone went out of their way to make sure we were taken care of and happy. My only problem is the fact that coffee is not available in the lobby area (after breakfast hours) for guests. If you ask for coffee you will be charged. In fact coffee is not considered part of the breakfast buffet and for the price of that it should be included. If you get a to go cup in the lobby, that's free. The rooms do have a K-cup brewer but the type of coffee they use was awful. I poured mine out after a small sip.

Stayed: September 2017, travelled with friends
1  Thank Lynn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MikeFatta, General Manager at Hilton Garden Inn Orlando at SeaWorld, responded to this reviewResponded 25 September 2017

Dear Lynn,

Thank you very much for taking the time to share your comments and we appreciate all guest feedback. While there were some areas that we exceeded your expectations, there were some we did not meet and I do apologize for that. The breakfast buffet does include all beverages, coffee, juice etc...and I will look into this situation. I am very pleased that Michael took very good care of you and the issues were resolved.

We value your business and hope that you will provide us another opportunity in the future.

Regards,
Michael Fatta

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34 - 38 of 1,922 reviews

Reviewed 24 September 2017

We were here to help get the Regions Banks back up and running with generators until power was restored. Wish the visit had been under better circumstances, but hope the recovery gets better soon for all the people that have suffered by Hurricane Irma.

  • Stayed: September 2017, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank X4511LDmikeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MikeFatta, General Manager at Hilton Garden Inn Orlando at SeaWorld, responded to this reviewResponded 25 September 2017

Dear X4511LDmikeb,

Thank you very much for taking the time to share your feedback regarding the Hilton Garden Inn Orlando at SeaWorld. We are pleased that we exceeded your expectations and hope that you visit us again under different circumstances.

Regards,
Michael Fatta

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Reviewed 23 September 2017

We stayed here for 2 whole weeks in August. The staff was always friendly and ready to help and very courteous, even when super busy at the front desk. The room was clean and of good quality. We were on the top floor, in the center, and with a view of SeaWorld - we got to see the firework show the nights we got back to our room early enough!!!! Beds and pillows were good, as well. We did the breakfast buffet one morning - it was good, service was very good, but we felt it was a bit overpriced.
The only complaint we had was the shower....the temperature was never consistent - it would get EXTREMELY hot every few minutes with no warning and was very difficult to adjust back to a comfortable temperature.
The toilet did end up overflowing on us once while we there (no problems with it before or after); a simple call to the front desk (being placed on hold took the longest amount of time), and a couple of maintenance guys came up and fixed the problem quickly. They also took all the wet towels we had to use to mop up the area before they got there and had room service bring us fresh towels immediately without us having to call or ask for towels.
This is a GREAT place to stay and base out of - we spent 9 days in Disney World (short 10-15 minute drive), 1 day at SeaWorld (an easy 3 minute drive), and a couple days at each coast. If we ever get to go back to Florida again, this will be one of our top hotel considerations (even with the shower temperature)!

Room Tip: Top floor with SeaWorld view gives a great view of the park
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  • Stayed: August 2017, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank TDK2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MikeFatta, General Manager at Hilton Garden Inn Orlando at SeaWorld, responded to this reviewResponded 25 September 2017

Dear TDK2012,

Thank you very much for sending along your feedback for the Hilton Garden Inn Orlando at SeaWorld. We truly appreciate your comments as we endeavor to enhance the guest experience at the hotel. The comments will be shared with the team and use opportunities to correct these items.

We truly value your business and hope to see you again!

Regards,
Michael Fatta

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Reviewed 22 September 2017

Nicely located and nice property. Only issue I had was that I found that the water smelled and really turned me off and made me rethink the decision to stay at this hotel. The staff was helpful and responsive.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank gyanendrac2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MikeFatta, General Manager at Hilton Garden Inn Orlando at SeaWorld, responded to this reviewResponded 25 September 2017

Dear gyanendrac2015,

Thank you for taking the time to share your comments regarding the hotel. I do apologize for the issues you experienced and I will work the team to resolve this. We appreciate your business and hope to see you again.

Regards,
Michael Fatta

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Reviewed 21 September 2017

The Hilton Garden Inn at SeaWorld Orlando was very clean. The staff was friendly and the accommodations were clean and up to date. The pool was clean and the grounds were well kept. I would definitely recommend staying here.

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank X5167YErichardf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MikeFatta, General Manager at Hilton Garden Inn Orlando at SeaWorld, responded to this reviewResponded 22 September 2017

Dear X5167YErichardf,

Thank you very much for sharing your comments and endorsement of the Hilton Garden Inn Orlando at SeaWorld. The team will be very pleased to read your comments as they work to ensure all of our guests have a memorable experience. We greatly value your business and look forward to your return.

Michael Fatta
General Manager

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Additional Information about Hilton Garden Inn Orlando at SeaWorld

Address: 6850 Westwood Blvd, Orlando, FL 32821-6008
Phone Number:
Region: United States > Florida > Central Florida > Orlando > Florida Center
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Green Hotel in Orlando
#61 Business Hotel in Orlando
#75 Romantic Hotel in Orlando
#81 Family Hotel in Orlando
Price Range: RM434 - RM1,153 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Orlando at SeaWorld 3*
Number of rooms: 224
Official Description (provided by the hotel):
Welcome to the Hilton Garden Inn Orlando at SeaWorld where Orlando's most exciting attractions are just around the corner! Conveniently located in the International Drive Resort Area next to SeaWorld and 1/2 mile from Discovery Cove where you can swim with the dolphins. Walt Disney World, Universal Studios and Islands of Adventure are just five miles away. Complimentary scheduled transportation is provided to all the major attractions. The Hilton Garden Inn is an official On-Site SeaWorld hotel that offers amenities and discounts not found at other hotels. Guests staying with us will receive guaranteed entry to SeaWorld and Aquatica; early entry to SeaWorld on select days; discount at gift shops and restaurants; and the opportunity to reserve the Ultimate Quik-Queue front of the line pass, complimentary (limited quantities daily). A multitude of restaurants, shops and entertainment venues are also within a short ride from our Orlando, Florida hotel on the I-Ride Trolley (the trolley has a stop directly in front of the hotel). Moreover, we offer complimentary transportation to the area's three most famous attractions: Walt Disney World(R), Universal Studios and SeaWorld. We are the closest, most affordable hotel near SeaWorld, offering Hilton quality at an affordable price. Be our guest next time you visit Orlando, Florida and discover true hospitality at its best. The Hilton Garden Inn at SeaWorld participates in Hilton HHonors(R), the only hotel reward program that offers Points & Miles(R) and no blackout dates. Whether on the road for personal or business reasons, Hilton Garden Inn offers the reliable amenities and services for guests to sleep deep, stay fit, eat well and work smart while away from home. Everything...Right where you need it. ... more   less 
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Also Known As:
Hilton Garden Inn Orlando At Seaworld Hotel Orlando
Orlando Hilton Garden Inn
Hilton Orlando
Hilton Garden Inn Orlando At SeaWorld Florida

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