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Wyndham Bonnet Creek Resort
Ranked #89 of 341 Hotels in Orlando
Certificate of Excellence
GreenLeadersSilver level
Reviewed 15 August 2008

My family and I just returned from a trip to D-World and after reading pages and pages of reveiws here was my experience:

PRO'S: You cannot beat the location for the price. You are literally down the road from the parks. We took the free shuttles every day and had no problems. They definitely run true to the schedule but the A/C was running and even at capacity they let us on with a stroller and bags. We stayed in the newest tower (Luna) which was a short walk to the main lobby, activity center, and main pool/lazy river. The pools were both crowed at times, but we never had any issues with rotten kids or foul language. We had a two bedroon and the second bedroom had two beds so the kids were thrilled that they didn't have to share. We asked the guard at the gate how to get to the Super-Walmart and she gave us a sheet that had directions to it as well as a grocery store and Target. Trust me...spend the extra 5 minutes drive time and go to Walmart. The prices at the grocery store are twice as high (literally). Plenty of towels and kitchen ware, and if you catch one of the cleaning people you can get more soap and shampoo. We didn't have any construction noise (and it was going on right next door) even on the two days we slept in. If you are going to the park buy a spray bottle with fan off-prem and bring it in along with water. It will save you quite a bit of money and help fight off the heat.

CON'S: Customer service at the hotel was not great. High pressure sales from the minute you checked in...when you went to the desk to get your parking pass they tried to get me to sign up for a date/time for a sit down "survey" to see how they were doing. For the pleasure, you would get discounts on D-World tickets. I declined but that did not stop two follow up phone calls. Then there were on going issues with the ventillation in the second bedroom where one day it would nice and cool and the next no air would blow and it was hot. The patio/balcony was not screened in so it was good for drying clothes from the pool and that was about it. The part I fould the most annoying, however, was when trying to reach someone to ask a question about the shuttle it took 4 CALLS to get an actual person on the line. Calls one and two kept rolling into an endless loop for guest assistance. Call three I went right for the front desk and after no one answered a recording came on saying no one was available...good bye...! Call four someone answered and she was less than pleasant. The next we had to call (the garbage disposal was not working) they answered quickly but we did not see anyone from maint until the next day (almost 24 hrs later to the minute). They apologized and explained that the new tower is having so many probelms they are really busy. The best part was that it was fixed quickly but not timely to be sure. I have stayed at two FL Hilton timeshare properties and I can see the difference in customer service. I was shocked that it was so difficult to get someone to answer a phone. I have no problem sitting on hold for a while but that was not even an option. Not very helpful.

All in all the room was nice, the location was great, the property had plenty of activities for the kids (t-shirt making and other arts and crafts every day), and the pools were fun. If you need to deal with the staff, it can become aggrivating at best.

  • Stayed: August 2008, travelled with family
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3  Thank perspective29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,522 - 3,526 of 3,879 reviews

Reviewed 9 August 2008

We stayed at this resort from Aug. 3 - Aug, 6. (Our reservations were actually from 8/3-8/7). A week prior to check in we called and requested to be away from the construction. When we arrived we were placed in a room and told by the guy checking us in that the room was facing away from it. We arrived in the room and realized that we were right in the middle of the construction. It was Sunday so there were no workers present. We went ahead and decided to keep the room. On Monday morning bright and early at 6:30 am we were woken up with loud noise. By 7:30 am we had enough and called the front desk requesting to be moved to another room. The girl spoke with the supervisor and called us back. We were told that there would be a cleaning fee if we wanted to move and that they were charging all guests that wanted to move. I told her that we would just check out early and she just kept aplologizing. What great service. We decided to try and get used to it so we went to the pool. That was another bad experience. The lazy river has no supervision at all and it is not large enough for a resort of this size. Some of the kids had thrown all the floats in the lazy river and it was clogging it up. I had to throw them all back out. They need someone to supervise this area.
When we checked out the girl questioned why we were checking out early. We told her about how unhappy we were. She asked why we did not come down and speak with a manager. I told her that the girl left us no other options except to charge us and that was per the supervisor. The desk clerk stated that she knew they would have moved us if we would have just come down and spoke with the manager. During this time she knew that we were very unhappy and she never even offered to go get a manager!!!What lousy service.

I have never been so disatisfied with a hotel. We would NEVER stay at another Wyndham property again. If you want a nice, relaxing vacation DON"T STAY HERE!!! They are undergoing MAJOR construction so there is NO relaxing.

On a positive note: The rooms are very nice and clean.

  • Stayed: August 2008, travelled with family
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6  Thank Bucs012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2008

Bonnet Creek is absolutely gorgeous...the rooms and the grounds! We were given the royal treatment when we pulled into the gate house and checked in. Unfortuntly, that is where it stopped.

Since our family are owners with Wyndham, perhaps I am biased in expecting a certian level of customer service from Wyndham properties. This is the only Wyndham property that anyone in our family has stayed at and had to go the "sales speil". And yes, it WAS high pressured and long (almost 2 hours). From the get-go, we let the sales person know that we were NOT going to buy because of already owning a property and that we were on a tight schedule (we had rsvp's at a show)-they badgered us about selling and rebuying at Bonnet Creek instead. Then we had a "closer" come over to ask us very personal questions and get snippity with us because we didn't want to buy there. By the time we finally were allowed to leave and recieved a $75 Disney Dollar-we had already missed our rsvp and I was ticked.

Our next problem occurred with the shuttle service. We had pre-purchased our Disney tickets -5 day hopper, water park and more. If Bonnet Creek had mailed the shuttle schedule with the other information-we would have known that the hopper option was a waste of money for us and that there would be no returning to the condo during the day to cook meals (buying meals in the parks...another avoidable unexpected expense). The shuttles dropped us off at park opening and pick-ups started very late afternoon and stopped approximately a half an hour BEFORE the fireworks shows in each park. Yes, BEFORE! We saw the high fireworks from the 7th floor lobby. Another disappointment.

Fed up with them and their kids not getting to see the fireworks, a couple that we were traveling with decided to try and "beat the shuttle schedule" by going to EPCOT and catching "Illuminations" and then taking the monorail to Magic Kingdom to catch that shuttle. They arrived to watch the shuttle pull away. The taxi back to Bonnet Creek from the Magic Kingdom was $72 for 5 people (2 adults and 3 kids under age 7)!

Then there was the day we were supposed to go to Hollywood Studios-the schedule had a misprint on it. Fifteen of us were waiting at the bus stop for a shuttle that had showed up and left an hour earlier. We never did make it to Hollywood Studio.

Since, we were there to go to DISNEY-we didn't care about the recreational programs...the parks were our planned recreation.

What was originally thought to be a "less expensive" way to go to Disney -ended up costing us over $800 more than if we had stayed on property (between tickets, meals, and parking- and that was using the $75 Disney dollar they gave us for going to their "presentation".) It also cost us time in the parks.

A vacation that was two years in the making (and saving) was almost destroyed by frustration and anger over shuttle scheduling.

In closing, the only people that I would recommend Bonnet Creek is to a Wyndom owner needing to burn points, or to an annual passholder (free parking/discount on meals in parks).

Next time, I'll just stay on Disney property.

  • Stayed: October 2007, travelled with family
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13  Thank c4a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2008

A wonderful place. We stayed a week and had a great time the poolside evening movies were lots of fun for the kids. Pleanty of bus service to all the parks. Only problem was the phone in our room kept going on the blink. Convinent to have a full kitchen and washer and dryer with three kids. Being a single parent I felt safe and secure in the area. I would return again.

  • Stayed: July 2008, travelled with family
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1  Thank floridaBB123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 July 2008

We really enjoyed our 12th floor view from the newest tower at Bonnet Creek. This was our 4th stay here. As some previous posters have complained that this is not Disney, its pretty close! In fact I enjoyed it more than our recent stay at the Boardwalk Villas. The accomodations are outstanding and comfortable. We didn't use the shuttle, but its so easy to drive anywhere from the location. The staff was very friendly and helpful. I wouldn't hesitate to recommend this place to anyone. This is the closest you can get to Disney property without staying on Disney. The prices are reasonable and its clean and comfy. Excellent stay!

  • Stayed: April 2008, travelled as a couple
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1  Thank laredo53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Wyndham Bonnet Creek Resort

Address: 9560 Via Encinas, 9560 Via Encina, Orlando, FL 32830-8474 (Formerly Fairfield Bonnet Creek)
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Green Hotel in Orlando
#22 Top resorts Hotel in Orlando
#64 Romantic Hotel in Orlando
#75 Business Hotel in Orlando
#79 Family Hotel in Orlando
Price Range: RM882 - RM2,250 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Wyndham Bonnet Creek Resort 3.5*
Number of rooms: 1142
Reservation Options:
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Also Known As:
Wyndham Bonnet Creek Hotel
Wyndham Orlando
Fairfield Orlando At Bonnet Creek Resort
Bonnet Creek Resort Orlando
Orlando Wyndham
Fairfield Bonnet Creek
Bonnett Creek Resort
Wyndham Bonnet Creek Resort Orlando, Florida

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