Let's get this out of the way first... This location had one...yes ONE person on duty from 9 to 11 PM, probably the busiest time for this area being right after the fireworks shows in Disney, which means everyone not staying on Disney property is looking for a place open late. There was a line to the door at 10, and we were not out of the place until after 11pm.
The ONLY saving grace, and the reason for the rating is 100% due to the single man behind the counter, Troy. With nearly everyone in the 20-deep line complaining (Even little kids being seriously rude / obnoxious due to the wait) and being restless, Troy was composed, polite, and savagely fast/efficient with his skills. Had we been able to put a tip on credit card, we would have given him a big one.
Management: You lost a LOT of business that night, as a great number of people walked out the door when they saw the line and that only one person was working. You need more people during those hours, especially on the weekend. Troy deserves a major commendation for his incredible service despite horrible conditions and disciplined work ethic, but what he really needs is more help.
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