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Reviews (2,338)
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1,445
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127 - 132 of 2,338 reviews
Reviewed 1 April 2018

Our family thoroughly enjoyed our stay .the room was nice and clean. We all enjoyed the outdoor activities. Our son loved the table tennis. We loved the breakfast that was offered .the omelet counter was our favorite .We also enjoyed the drinks and snacks that were offered.

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank sowens4676
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2018

Very efficient for the planner...check in, reservation, check out, etc.
Very pleasant for the parents...easy to keep track of the kids.
Kids...enhanced amenities in the pool area keep them interested (they love riding the glass elevators too). Slushies and munchies at HH.
Adults...happy, Happy Hour reception, great gourmet style breakfast omlettes (Ed still serving with a song, a smile, and efficiency)...William rocked the HH bar with quick service and good mixing. Rose kept the family supplied with the extras I was asked for (forks, pitcher, etc.). Keith Williams at the front was efficient and understanding making the guy paying the bill (that's me) satisfied with the whole experience.

Room Tip: Pool side suites if you are with a family using the pool...they are louder if not
  • Stayed: March 2018, travelled with family
    • Location
    • Rooms
    • Service
Thank likeparty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 March 2018

My kids (ages 3-18) were thrilled with the amenities. Lots and lots of extras - from the evening "happy hour" with snacks (including a popcorn machine and snow-cones for the kids) and drinks included - to the free breakfast (with a made to order omelette station). They also have a great indoor/outdoor pool and separate splash area with a water slide. We just came for a 1 night family get away, and it was perfect. The rooms have plenty of space for our large family (we still require two rooms, and they were able to accommodate us right next door to each other), and I like the decor. The staff were all very friendly and helpful. My ONLY complaint is that the pull out couch was very uncomfortable. I know pullout couches aren't usually very nice, but this one was AWFUL. They need to be replaced ASAP! (But, hey - if you don't NEED to utilize the pull out couch/bed - you will be good to go!)

Room Tip: There are interior and exterior rooms. I have stayed in both. . . Overlooking the atrium seems to have a little more noise.
  • Stayed: March 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
2  Thank dpstlto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 March 2018 via mobile

I don't understand how this facility is rated so highly. First off, the common areas are filthy. The elevator had debris on the floor during our entire stay. The carpeted areas hadn't looked vacuumed in over a week and the glass on the elevator had the same finger prints for days. You get my point. During the breakfast period, many times I had to ask for refills for the milk dispenser, eggs, cereal and plates. The dress code was non existent at the front desk as this picture illustrates.
Quality standards did not exist at this hotel.... Period. Sorry

Stayed: March 2018, travelled with family
Thank Jim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 March 2018

We came down for spring break with our 4 kids. The kids had a blast with all the activities, and pool area. The staff is great at this place, and go out of there way to help you. The evening reception was great, and the kids loves the added touch of a sno cone machine. This is our new favorite place to stay in Orlando. Very close to the parks as well!

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Ryan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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