We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“New Hilton Takeover”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Hilton Orlando Buena Vista Palace Disney Springs
Ranked #205 of 341 Hotels in Orlando
Reviewed 15 September 2017

The Hilton has just recently taken over this hotel and they sill need to make major changes before it meets the standards for a Hilton. Misleading advertisement such as
leave your room and take the elevated walkway to Disney Springs. Not happening. it is a 7 to 10 minute walk to the walkway. The suites are not close to the hotel, a five minute walk from the lobby. There was mold in the shower. The biggest problem, not a Hilton problem, was that we had to call security twice to come calm down the fighting and shouting by the room next to us. They finally arrested the man the second night. Food at the first floor snack shop was terrible. I will stay at the Hilton across the street where I have always sgtayed.

  • Stayed: August 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank D2522OSbillm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James G, General Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this reviewResponded 18 September 2017

Dear D2522OSbillm

I am sorry that you had a disappointing experience during your recent stay. Guest satisfaction is very important to us as we strive to provide a memorable experience for each of our guests. I have shared your feedback with our management team so they may address opportunities that allow us to continue to enhance our customer service. I do hope you will consider staying with us again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (5,156)
Traveller rating
Traveller type
Time of year
Language
  • More languages

143 - 147 of 5,156 reviews

Reviewed 15 September 2017

As a Hilton property this location has everything we have come to expect from a stay at Hiltons all over the world. We appreciate the attention to detail and friendly service from all staff members. Location is the best you can get with views of the firesworks and Free bus transport to all guest areas around Disney. Pool and lazy river with poolside drinks and lunch was a great experience.

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank chelseaf22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joel C, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this reviewResponded 20 September 2017

Thank you so much for the review chelseaf22, We are so glad that you had a wonderful stay with us. Being so close to the fireworks is truely magical, and we are glad to hear you enjoyed them. We are thrilled to hear that you enjoyed Shades and the Float lagoon and hope that you will come back and enjoy them once again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 September 2017

Had to evacuate during Hurricane Irma and headed to Orlando. Was lucky enough to get a room at the Palace! We were in the company of many other evacuees from families to nursing home/assisted living residents to dislocated dogs and cats. The hotel went out of its way to make everyone feel safe and comfortable. Bottled water and food were always available. Movies (complete with popcorn) were set up in one of the conference areas and another area was filled with games for young and old alike! Peggy Palfy and her staff were outstanding! Provided everything we needed and lots of little extras that we didn't! Truly angels here on Earth looking out for our safety!

Room Tip: Views vary from pool views to views of Disney Springs.
See more room tips
  • Stayed: September 2017, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank Vicki R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KendallmMiller, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this reviewResponded 20 September 2017

Thank you very much for your review, Vicki! Your feedback is extremely valued to us.

We are so glad to have been your safe haven from Hurricane Irma. We thank you for weathering the storm with us. We will be sure to pass along the gracious compliment to Peggy and management. We hope all fared well post-storm and can't wait to welcome you back under sunnier skies!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2017

Restaurant Manager was awful. No one was at front desk when I tried to check out. Location is great but I was not pleased with the customer service. Not what I am use to from a Hilton property. Choose another property near by

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank 526juliop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James G, General Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this reviewResponded 18 September 2017

Dear 526juliop,

Thank you for sharing your feedback on your recent stay with us. I apologize for the service challenges experienced, as this certainly is not indicative of the level of service our team strives to provide to every guest, even under extraordinary circumstances like the advent of Hurricane Irma. Our goal is to create memorable experiences and it looks as though we fell short during your stay. I do apologize, and hope that you are not dissuaded from considering us again when your travels next bring you to Orlando.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2017

I evacuated my family to the Hilton Buena Vista Palace during Hurricane Irma, the largest hurricane to ever form in the Atlantic. While Central Florida faced this catastrophic event, the employees of the Buena Vista palace made personal sacrifices to stay at work to keep the hotel running and to ensure the comfort and safety of all guests. They were exceptional, never missing a beat. Whenever I travel to Orlando, I will always look to stay at the Buena Vista Palace first. Thank you to your staff!!!

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank T3925GRstevena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joel C, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this reviewResponded 20 September 2017

T3925GRstevena, From our hearts to yours, we thank you for weathering the storm with us. We know that the circumstances of the stay were not exactly ideal, but we are thrilled that you selected to stay with us. We are very glad that you enjoyed your time and are thrilled to hear that you will be returning when the weather is more favorable. We hope that your family's returned safely home. With so many exciting events coming up such as the food and wine festival and mickey's not so scary, we look forward to seeing you again very soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Orlando hotels
0.6 km away
Holiday Inn Orlando – Disney Springs Area
3.0 km away
Hilton Orlando Bonnet Creek
3.0 km away
Caribe Royale Orlando
Caribe Royale Orlando
#85 of 341 in Orlando
3,282 reviews
Show Prices
Show Prices
Show Prices
7.8 km away
Hilton Orlando
Hilton Orlando
#54 of 341 in Orlando
5,344 reviews
0.5 km away
Hilton Orlando Lake Buena Vista - Disney Springs™ Area
0.8 km away
Hyatt Regency Grand Cypress
Show Prices
Show Prices
Show Prices

Been to Hilton Orlando Buena Vista Palace Disney Springs? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Orlando Buena Vista Palace Disney Springs

Address: 1900 E. Buena Vista Drive, Orlando, FL 32830-8432
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#46 Top resorts Hotel in Orlando
#54 Luxury Hotel in Orlando
Price Range: RM679 - RM1,349 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Orlando Buena Vista Palace Disney Springs 4*
Number of rooms: 1011
Official Description (provided by the hotel):
Our resort is walking distance to the newly re-imagined Disney Springs®. Enjoy complimentary shuttle to Disney Theme Parks (all within 5 miles of the hotel), Disney Character Breakfast every Sunday, our new Float Lagoon pool, newly renovated guest rooms, exciting new restaurants and much more! Plus, we're just 25 minutes from downtown Orlando and the Orlando International Airport (MCO). ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Agoda and HotelQuickly so you can book your Hilton Orlando Buena Vista Palace Disney Springs reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Buena Vista Palace Hotel And Spa
Buena Vista Palace Orlando
Lake Buena Vista Palace
Buena Vista Palace Hotel & Spa
Hilton Orlando Buena Vista Palace Disney Springs Florida

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing