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Reviews (5,622)
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All reviewsdisney springsisland suiteself parkingpool areacharacter breakfastlazy riversmall balconyclose to downtownepcot fireworksthe busmagic kingdomshuttle serviceparksbalconiestransportationthemearcade
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602 - 607 of 5,622 reviews
Reviewed 15 September 2017

As a Hilton property this location has everything we have come to expect from a stay at Hiltons all over the world. We appreciate the attention to detail and friendly service from all staff members. Location is the best you can get with views of the firesworks and Free bus transport to all guest areas around Disney. Pool and lazy river with poolside drinks and lunch was a great experience.

  • Stayed: September 2017, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank chelseaf22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joel C, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this reviewResponded 20 September 2017

Thank you so much for the review chelseaf22, We are so glad that you had a wonderful stay with us. Being so close to the fireworks is truely magical, and we are glad to hear you enjoyed them. We are thrilled to hear that you enjoyed Shades and the Float lagoon and hope that you will come back and enjoy them once again!

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Reviewed 15 September 2017

Had to evacuate during Hurricane Irma and headed to Orlando. Was lucky enough to get a room at the Palace! We were in the company of many other evacuees from families to nursing home/assisted living residents to dislocated dogs and cats. The hotel went out of its way to make everyone feel safe and comfortable. Bottled water and food were always available. Movies (complete with popcorn) were set up in one of the conference areas and another area was filled with games for young and old alike! Peggy Palfy and her staff were outstanding! Provided everything we needed and lots of little extras that we didn't! Truly angels here on Earth looking out for our safety!

Room Tip: Views vary from pool views to views of Disney Springs.
  • Stayed: September 2017, travelled as a couple
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1  Thank Vicki R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KendallmMiller, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this reviewResponded 20 September 2017

Thank you very much for your review, Vicki! Your feedback is extremely valued to us.

We are so glad to have been your safe haven from Hurricane Irma. We thank you for weathering the storm with us. We will be sure to pass along the gracious compliment to Peggy and management. We hope all fared well post-storm and can't wait to welcome you back under sunnier skies!

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Reviewed 14 September 2017

Restaurant Manager was awful. No one was at front desk when I tried to check out. Location is great but I was not pleased with the customer service. Not what I am use to from a Hilton property. Choose another property near by

  • Stayed: September 2017, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank 526juliop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James G, General Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this reviewResponded 18 September 2017

Dear 526juliop,

Thank you for sharing your feedback on your recent stay with us. I apologize for the service challenges experienced, as this certainly is not indicative of the level of service our team strives to provide to every guest, even under extraordinary circumstances like the advent of Hurricane Irma. Our goal is to create memorable experiences and it looks as though we fell short during your stay. I do apologize, and hope that you are not dissuaded from considering us again when your travels next bring you to Orlando.

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Reviewed 14 September 2017

I evacuated my family to the Hilton Buena Vista Palace during Hurricane Irma, the largest hurricane to ever form in the Atlantic. While Central Florida faced this catastrophic event, the employees of the Buena Vista palace made personal sacrifices to stay at work to keep the hotel running and to ensure the comfort and safety of all guests. They were exceptional, never missing a beat. Whenever I travel to Orlando, I will always look to stay at the Buena Vista Palace first. Thank you to your staff!!!

  • Stayed: September 2017, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank T3925GRstevena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joel C, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this reviewResponded 20 September 2017

T3925GRstevena, From our hearts to yours, we thank you for weathering the storm with us. We know that the circumstances of the stay were not exactly ideal, but we are thrilled that you selected to stay with us. We are very glad that you enjoyed your time and are thrilled to hear that you will be returning when the weather is more favorable. We hope that your family's returned safely home. With so many exciting events coming up such as the food and wine festival and mickey's not so scary, we look forward to seeing you again very soon!

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Reviewed 13 September 2017

My husband and I travel quite a bit. We stayed here because we were going to visit Disney before a cruise. Hurricane Irma had other plans. The staff were excellent. Everything that is available under one roof was incredibly helpful and relaxing for us. That lazy river - it is impossible to feel stressed when floating the lazy river! We made our hurricane-evacuation route plans in the lazy river. Never too packed or loud. Our room even overlooks the pool area and it wasn't ever too chaotic. The convenience store had more than everything we needed to make our stay comfortable. The restaurants and room service provided an excellent selection. We ended up cutting our trip short and weren't charged any fees.

  • Stayed: September 2017, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Johnson O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joel C, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this reviewResponded 20 September 2017

Tajasn2015, thank you so much for the kind words. We are so glad to hear that you had such a great stay with us! We hope that you remained safe during the storm. We cannot wait to have you stay with us again.

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