Booking site advised me this hotel had accessible rooms for those with disabilities so we chose this hotel and could not arrive until 8 pm. Night desk hotel staff member was not the least bit interested or helpful. Told me she was unable to provide us a room on the bottom floor because we did not book directly with the hotel. Since we arrived late it was too late to look elsewhere. The elevators broke the next morning after we used them to come to 1st floor. The desk staff said they had called in repair. When we returned at 8 pm they were still broke. Same hotel night desk staff member told me it was not her problem and had a very bad attitude. Told me I had to use the steps and if I couldn’t I could leave. I asked if staff was there to help carry bags downstairs to check out and she said no. Other hotel guests told me the elevators had been having problems for 3 days so the rude young lady that checked me in the first night should have told me that when I asked about bottom floor for disabilities. Breakfast is a joke..clean but precooked eggs, biscuits, meat.