Hello Dyg201877,
Thank you for your stay and for taking the time to leave us feedback. I want a well-maintained and clean lodging space for you at all times, and I am sorry to learn that this wasn't the case during your visit. I have alerted the hotel management regarding your experience, and I am positive that the actions taken will improve your next stays with us. I have also sent you a private message regarding your experience.
I hope you change your mind and give us another try!
Best regards,
Clayton G.
Case Manager
IHGService