This review is intended for the location:
2001 Martin Luther King Boulevard, Panama City, Florida, 32405
We drove 10 hours for a funeral. With the reservations well in advance, we hoped that they would allow us to check in early to rest and prepare for an emotionally filled day.
This was not the case. “Shanice” (who claimed to be the location manager) at the front desk promptly told us that would not be a possibility and that a refund would not be processed for the extenuating circumstance of a direct family member’s passing.
Upon calling the corporate number and speaking with the agent “Rosen” and her supervisor “Hank” (most like alias). They informed me the final decision comes down to the hotel “manager” and there is no one above them like a general manager to for a long time customer to speak to and corporate isn’t really corporate, but just a line hotel clerks refer people to get them off their backs. The lack of compassion and understanding is appalling. Hank did however escalate to his superiors “Joy” and “Anna” for an inquiry and provide phone recordings within 30-45 days for possible mental anguish litigation.
If you value your loved ones and the memory of them, I STRONGLY URGE YOU TO CHOOSE BEST WESTERN or LA QUINTA in Panama City, FL. If they have no regard for your deceased family, just think of the no regard for you! They were WILLING to accommodate and allow me to check in early DESPITE having no reservation. I will be posting this review on other sites to spread awareness and continue to update on if the issue was resolved.
The photo attached is from one of the LOVELYs OTHER ACCOMODATING HOTELS.