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D K S

Must stay

5.0 of 5 bubblesReviewed 19 Nov 2023
Birth of a Great Grandbaby, bringing 4 generations together. Looked for a place with an indoor pool is hard to find in Florida. So glad this was recommended to me. It was 6 minutes from the hospital, perfect.
The Hotel is bright, very clean, staff is welcoming. Great for a quiet stop over or off the beach craziness.
I will return!
Only drawback that I seen was breakfast is not free. The have breakfast dining with more of an upper taste.
There are restaurants around there if your pallet is not eared that way.
Date of stay: November 2023
Room Tip: All around a great place. Only drawback is no continental breakfast, dining and bit pricey for...
Trip type: Travelled solo
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Philip Colvin, Owner at Holiday Inn Panama City, an IHG hotel, responded to this review
Responded 27 Nov 2023
Hello 479dks,

Thank you for choosing our hotel as your destination and taking the time to share your experience. Congratulations on your newest little family member! As a family-friendly property, we love to be a part of the beautiful memories you will reflect on. Our team is delighted you enjoyed your stay and all the property's amenities. It was a pleasure to have you as a guest, and we look forward to your return!

Best Regards,
Cheyenne G.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (442)
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Traveller rating
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13
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3 - 8 of 442 reviews
Reviewed 28 October 2023

This review is intended for the location:

2001 Martin Luther King Boulevard, Panama City, Florida, 32405

We drove 10 hours for a funeral. With the reservations well in advance, we hoped that they would allow us to check in early to rest and prepare for an emotionally filled day.

This was not the case. “Shanice” (who claimed to be the location manager) at the front desk promptly told us that would not be a possibility and that a refund would not be processed for the extenuating circumstance of a direct family member’s passing.

Upon calling the corporate number and speaking with the agent “Rosen” and her supervisor “Hank” (most like alias). They informed me the final decision comes down to the hotel “manager” and there is no one above them like a general manager to for a long time customer to speak to and corporate isn’t really corporate, but just a line hotel clerks refer people to get them off their backs. The lack of compassion and understanding is appalling. Hank did however escalate to his superiors “Joy” and “Anna” for an inquiry and provide phone recordings within 30-45 days for possible mental anguish litigation.

If you value your loved ones and the memory of them, I STRONGLY URGE YOU TO CHOOSE BEST WESTERN or LA QUINTA in Panama City, FL. If they have no regard for your deceased family, just think of the no regard for you! They were WILLING to accommodate and allow me to check in early DESPITE having no reservation. I will be posting this review on other sites to spread awareness and continue to update on if the issue was resolved.

The photo attached is from one of the LOVELYs OTHER ACCOMODATING HOTELS.

Date of stay: October 2023
Trip type: Travelled with family
2  Thank K J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Panama City, an IHG hotel, responded to this reviewResponded 11 November 2023

Hi K J,

Thanks for your review and for staying with Holiday Inn Panama City. We value your business with us. Our guests can count on us to keep our hotels clean, the staff friendly, and everything in working order. I am sorry for your experience during your stay. I have shared your comments with the hotel management and sent you a private message to obtain additional details.

Again, thanks for staying with us. We value your input and would love to make it up to you.

Sincerely,

Connie D
Case Manager
IHG Hotels & Resorts Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2023

Took a birthday road trip. Panama City Beach was so crowded and nothing available. This hotel was off the main strip and was such a pleasant surprise! Beautiful and very clean hotel. Got in lat and had dinner in the bar. The bartender, Janice, was so nice. Had a great time talking to her and she suggested we take a different route off the interstate traveling back to Tampa. We loved it! Would highly recommend this hotel if you enjoy being away from the noise and crowds at night.

Date of stay: June 2023
Trip type: Travelled as a couple
Thank TP33613
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Philip Colvin, Owner at Holiday Inn Panama City, an IHG hotel, responded to this reviewResponded 13 August 2023

Hello TP33613,

Thank you for choosing our property as your destination and sharing your experience. Our team is glad you enjoyed the property's cleanliness and the updated beauty! We appreciate your feedback, as your kind words about Janice will be shared with her and the management team. It was a pleasure having you as a guest, and we hope you will revisit!

Best Regards,
Cheyenne G.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2023

Awesome location if you need to be close to the piers/marina for fishing. Food in walking distance, not bad for the price. Mrs Madison @ the front desk was extremely helpful and friendly and professional.

Date of stay: June 2023
Trip type: Travelled with family
1  Thank karlton W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Philip Colvin, Owner at Holiday Inn Panama City, an IHG hotel, responded to this reviewResponded 13 June 2023

Hello Kork215,

Thank you for joining us and taking the time to share your recent experience! We are delighted you enjoyed our centrally located property and especially delighted Madison made an excellent impression at the front desk. It was a pleasure to have you as a guest, and we hope you will revisit!

See you at the beach!
Cheyenne G.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2022 via mobile

We came to stay for two nights ended up staying an extra night. I cannot complain about anything from checking in to check out (even a late check out ) our stay here was great. The room was clean and spacious, we had a view of the Panama Canal. Breakfast was excellent coffee was great the staff was very friendly and nothing was too much to ask for. Thank you for a great stay.

Date of stay: July 2022
Trip type: Travelled on business
Thank suroginie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Philip Colvin, Owner at Holiday Inn Panama City, an IHG hotel, responded to this reviewResponded 20 July 2022

Hello Suroginie,

Thank you for taking the time to leave a review after your recent stay. We are glad you enjoyed our property and love knowing our team members' excellent impressions while you were here. It was a pleasure having you as a guest, and we hope you will join us again in the future!

Best Regards,
Cheyenne G.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2022 via mobile

Great location and view with a fun environment. If you want peace and quiet don’t come here. We had a great time and will definitely be back. The employees are very helpful and nice. Everyone always had a smile on. Loved the pool area, made the hot days much easier to handle.

Date of stay: July 2021
Trip type: Travelled with friends
Thank Pcblocal3776
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Philip Colvin, Owner at Holiday Inn Panama City, an IHG hotel, responded to this reviewResponded 23 June 2022

Hello Pcblocal3776,

Thank you for joining us and taking the time to leave a review. We appreciate your feedback and are delighted to know our team members' excellent impressions and how much you enjoyed our family-friendly beach atmosphere! It was a delight to have you as a guest, and we hope you will join us again soon!

See you at the beach!
Cheyenne G.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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