Wife and I stayed at Resort on February 5 (one night before our one week condo rental at Wyndham; same location but entirely different conditions.) Checked in was OK; not very enthusiatic staff but efficient. Had a one bedroom unit on 15th floor. Entered unit and said "Wow, what a wonderful deal for the price." Great view and wonderful layout; bathroom isgreat with a jetted tub.
Out for food and wonderful oysters and back to unit. Wife wanted a bath - first the water smelled like sulfur and I have a bad nose and it was strong; second the tub jets did not work and the tub was filthy around the jets; third after giving up on the bath tried to watch TV in the bedroom and it would not turn on manually or by remote. Tried to call front desk twice 20 minutes apart; let it ring at least 10 times; no answer.
Upon checkout I informed the clerk (actually he was the supervisor) of our problems. He said that Edgewater Resorts was supposed to answer after 5 PM; sulfur smell is not uncommon ; and he would report the TV problem and dirty tub. Not very helpful.
Moved to Wyndham Vacation Club condo next day.
Staff very helpful and very friendly, unit clean and perfect, all was excellent.
Same building, same or close to same units, but difference in condition and staff is 180 degrees! Emerald Beach needs to get their act together and maintain their units and hire staff that care about a guest's experience.
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- Also Known As:
- Emerald Beach Hotel Panama City Beach
- Emerald Beach Panama City