Good Evening,
I am writing this email in the hopes that something can be done about the disrespect and professionalism of the Grill and Bar establishment. Earlier in the day I had an encounter with Alex about smoking. He told us the smoking area was up top. We were outside of the pool area, by the ramp leading to the sand/beach. I went over by the trash can and disposed of my cigarette. I missed the trash can- without realizing. We then proceed to go back to the pool area when Alex came back out and told me he wanted to talk to me. I said, ok. He then says “No! Come up here!” Like I was a child. He said he told us where the smoking area was, and I still proceeded to not listen to him, and that I just tossed my cigarette. He then continued to yell at me. I cut him off and told him I would go pick up my cigarette. I go to pick it up and there was an entire pile there of other cigarettes. So why was he watching me like I am some kind criminal? I will not be disrespected and talked to like I am a child. When you go upstairs there is no visible sign with the designated smoking area. It isn’t until you look all the way around to the back to see where that area is.
Later this evening we go to the bar to get some dinner. We walk in, sit at a table, look at the menu and wait, as the bar tender was taking care of 2 women and a man. In walks a couple with a dog- that was clearly not a service animal and sits down. We have already been sitting for a while. The bar tender then goes over to the couple, chats with them about what they wanted to order, and walks away. I stopped him and asked if we were supposed to order at the bar. He informs us that yes, we are supposed to go to the bar. I then ask him why he didn’t tell us that when he clearly ignored us and went to the couple with the dog. So now, I am being mistreated outside the bar, and inside too? I am here just visiting, haven’t even been here an entire day, and have been disrespected twice. Meanwhile there were 2 females in the pool area vaping, another visitor walking back and forth smoking along the sidewalk, some visitors on the 2nd floor yelling obscenities and saying he has the cocaine ready around everyone there- to include my child. So why are we only targeting me?? I am very upset, and I will not ever visit that establishment. The staff at the hotel has been nothing but accommodating and friendly. My problem is with the alleged GM Alex Manafi. How do you call yourself a manager and you’re treating your patrons that way? Why is he allowed to do this? He could have handled the situation in a much better way. I have never in my life had such an encounter like this with anyone- especially one that is a GM. I was soo upset I went to the front desk to see what I can do about this. One of the ladies at the front desk was very attentive and listened to me, she even acknowledged that she saw us sitting in the bar waiting with no one tending to us. I do realize that this is a tourist area, and this email may or may not go to the right hands. I’m sure this is not Alex’s first time treating people this way, and something needs to be done about it. I am here for 7 days, and I could have gone to a thousand different places, but we chose to be here. Just to be surveilled, harassed and disrespected?? Absolutely unprofessional and uncalled for. As much as I wanted to yell back him and tell him how much of a jerk he is being, I chose to be an adult and walked away. He has ruined my first day here. And I feel embarrassed and demeaned with the way he handled this. Everyone at the bar and the pool could hear him yelling. Completely unacceptable.
I would greatly appreciate a response to this email.
Thank you.
Sent from my iPhone
Sent from my iPhone