We stayed only one night before a flight out. Hotel was extremely busy with young families and has a resort like atmosphere. All rooms face the beach and have a balcony. Nice to sit and watch the beach (we stayed on a high floor). We enjoyed the outdoor bar and crab legs at the restaurant. None of us slept well, but the beds were fine. Might have been the constant on/off of the A/C. Double red flags at beach so unfortunately couldn’t swim.
Hello Joltrm,
Thank you for joining us and sharing your recent experience. Our team appreciates all your feedback, as it helps us improve the overall experience of all our future guests, such as yourself. We apologize for the inconvenience and assure you that our engineering team will be informed of your AC issues. It was a pleasure to have you as a guest; we are delighted you enjoyed the bar, the gorgeous view from your private beachfront balcony, and the crab legs from the restaurant. Our team would love to welcome you back for a more extended stay!
See you at the beach!
Cheyenne G.
I’m a frequent flyer with IHG. I stopped at this location out of necessity for one night. I did not partake of the entire resort. My review is strictly based on the room, lobby & parking. Anyone paying more than $180/night (and that’s reaching) for the hotel is getting gouged!! The rooms are ultra damp, outdated and dingy. I don’t want to hear “it’s Florida so of course it’s damp.” My final destination didn’t have damp linens & a wet atmosphere regardless of the Florida humidity. This is a facility issue. Their ac wall units are exceedingly inefficient at even slightly keeping up with the weather here. Motel style rooms & halls (access from outside), broken fixtures, damp linens, dirty & reshuffled coffee pot, condensation riddled bathroom, dirty shutters, inadequate ventilation, gross/filthy carpet, grit on floors. Badly managed from the looks of it. I just needed to sleep for a few hours, but if this had been my final destination and had to pay the $440 “ocean front” premium for an actual vaca, I’d be po’d and move to another location. Definitely NOT worth the money they’re charging. Parking is also an absolute joke. I needed disability access and had to park across the street and be brought in by a golf cart. They have a valet area with parking. Why they couldn’t accommodate me was beyond irrational on their part. I specifically asked the valet if they could plz accommodate my need for disability parking and she said they were full. I passed three empty spots driving to the other parking area. The only perk was the front desk guy was really nice. I found the entire property grossly under maintained and subpar for them to call themselves a “resort.” Beyond grateful this was not my final decision.
Dear Tourist31632636522,
Thank you for selecting our Holiday Inn Resort Panama City Beach while visiting Panama City and for providing feedback about your experience. It's a pleasure having you as our guest.
I am truly sorry you did not experience an exemplary stay due to our room's maintenance, atmosphere and cleanliness. This is certainly below our usual high standard of service. Please be certain that I have noted and forwarded your feedback for the management to improve. In the middle of your experience, I am glad our hotel's location was still appreciated.
Please grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHG Hotels and Resorts Service
If you are a diamond member , forget about the updates that they promised that you can’t get when you arrive at your destination that is a lie. You are not the first choice because you are a diamond member. The omelette guy Richard is the best very professional very nice easy-going and a Christian man. Richard is always the same every year that we come love to see his face and talk with him as well while he do his job. He deserves a Reward Richard is always the same every year that we come love to see his face and talk with him as well, while he do his job. He deserve a five star diamond just because he is a great man. And also the room service RoshMaria. She is so nice professional about her job as well and willing to help it always. And also this reort does not have all the help that it usually have, when we come and even the golf cart it’s not persistent on picking up people you have to walk all the time now. you have to unload your own luggage now and push your cart.
Hello G9898CRsoniah,
Thank you for being an IHG Diamond member and revisiting our resort! Your loyalty as a member and recurring guest does not go unnoticed! All feedback is greatly appreciated as it helps our team improve the overall experience of all our future guests, such as yourself. Our team would like to apologize sincerely; what you describe is not the guest satisfaction level we strive to achieve. We have added extra cart drivers and bellhops to help with luggage. We are delighted that Richard and Roshmaria made an extraordinary impression and delivered excellent service. It is always a pleasure to have you join us; we hope you will give our property another chance to improve your next stay significantly!
See you at the beach!
Cheyenne G.
Dusty room and dated. Ac units was dirty. Only 2 Elevators didn’t work all weekend. This hotel cost too much for the poor conditions. The security was worried about the wrong things and only stopping to question anyone who was not Caucasian. Pool water cold and kids playing in the sauna supposed to be 18 and over. We will not go back.
Hello JanetbN4561CJ,
Thank you for choosing our resort as your destination. We greatly appreciate all feedback, as it helps our team improve the overall experience of all our future guests. We apologize for the inconvenience during your stay, but we would like to report that after putting the safety of all our guests and staff first, all elevators are now fully functioning. As an inclusive, family-friendly resort, our team takes great pride in catering to all our guests. As a fully diverse team, we strive to be a home away from home for all who join us, where no guest is treated differently, regardless of ethnicity or gender. If there is a specific incident you are referring to that you felt differently about; our management would love to speak with you. As an IHG hotel, cleanliness is one of our top priorities; management and housekeeping will be notified about the AC unit. Our team would like to apologize for what you describe as not the overall experience we want our guests to leave with. If you change your mind and decide to give our resort a second chance, we will gladly welcome you back.
Best Regards,
Cheyenne G.
We have stayed and many beach hotels and they tend to be dirtier than most. This place was pretty clean though and the room which overlooked the ocean was decently kept up. Parking was across the street with a tunnel to walk through and had no issues with it. Food was good from the poolside bar which we had twice. Two things for the markdown from 5, when you check in they make you sign if you leave early they will charge you extra. Second. They want you to wear a wristband all the time which if you cut it off you have to get another one. When going out, we don’t want to wear it. Sleeping with. Anyway. Nice place. Expensive though. 1500 for 3 nights plus food.
Hello BruceG960,
Thank you for choosing our resort as your vacation destination and sharing your recent experience. Our team is delighted you enjoyed the property's cleanliness and meals at Chips Gril. Your feedback is greatly appreciated, as it helps our team improve the overall experience of all our future guests, such as yourself. It was a pleasure to have you as a guest; we appreciate all your feedback and would love to have you revisit.
See you at the beach!
Cheyenne G.
