Name: Excellent
Item: Holiday Inn Resort Panama City Beach, an IHG hotel
Rating: 5
Author: linda b

1 - 6 of 3,365 reviews

mnew4

Anniston, Alabama

402206

Reviewed 22 January 2025 via mobile

Beautiful View, No Housekeeping

The resort’s view was amazing!
Our room was huge with super comfy beds, iron & ironing board, a safe, microwave, coffee maker & a full sized refrigerator!

The worst was we never got housekeeping. Once a woman came & got our trash & towels, leaving fresh ones. We never got our room cleaned! No beds made, floors cleaned, nothing! I had to ask for bath tissue & face tissue, plus to have our trash taken out!

The office desk clerks were super helpful.

We ate at the onsite restaurant, “The View” our first night there. Hubby ordered their crab cake, I
ordered flatbread pizza with pepperoni. The food was just okay. They weren’t busy at all. Our server was alright, he just needed to check on us more. We waited forever after we told him that we were ready to pay.

We used the hot tub on our second night there, but there were no towels. I had to get towels from the fitness room.

The beach access was great!

Room tip: They have handicap parking on site. Look for towels before going to the pool or hot tub. Make sure you get housekeeping, if you want it.

Date of stay: January 2025

Ask mnew4 about Holiday Inn Resort Panama City Beach, an IHG hotel

1 Thank mnew4

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Hi mnew4,

Thank you for staying at the Holiday Inn Resort Panama City Beach and leaving feedback. We value your business and work hard to deliver an exceptional guest experience. I am sorry about the level of housekeeping service you received during your stay. I have shared your comments with the hotel management to address this with the team.

Again, thanks for staying with us. We welcome the opportunity to serve you better.

Sincerely,

Connie D
Case Manager
IHG Hotels & Resorts Service

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC

WinchesterSailing

Winchester

3933

Reviewed 15 November 2024

She said yes!

Finally made it back after a year break. Last trip was a little iffy, with the partying military presence. This trip was absolutely flawless for us. We always get the breakfast included and it's wonderful. All the staff at the restaurant were just so enjoyable. We purchased the beach chairs and just vegged out for a week. The pool was still useable in November and even braved the lazy river (slightly colderI. All in all we enjoyed our quiet relaxing stay, still had a huge military group, but they were very quiet and we loved interacting with the nice young men and women and appreciate their service. I have no complaints and look forward to my 10th visit next year. I proposed to my girl and left happy, full, tan and engaged.

Room tip: Purchase the breakfast with your room, the buffet is approx 50 bucks a person.

Date of stay: November 2024

Ask WinchesterSailing about Holiday Inn Resort Panama City Beach, an IHG hotel

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Terry D

Covington, Georgia

1316

Reviewed 23 September 2024

I wont stay anywhere else. 2014 was nearly perfect!

I just returned from this year's trip and we had another incredible stay. All of the hotel staff were extremely friendly. We especially enjoyed chatting with our favorite bartender, Rose. She remember us from last year and even remembered were we sat last year. How is that even possible?

My only small complaint is this - I'm a platinum elite IHG member and I always get good upgrades at this hotel. While we did get a higher floor, our room faced the opposite direction of the sunset so we did not get to enjoy sunsets from the balcony this year. Not a big issue but next year I will remember to ask for a different location during check-in.

Room tip: Take advantage of the umbrella and chair rentals - they are totally worth it!!

Date of stay: September 2023

Ask Terry D about Holiday Inn Resort Panama City Beach, an IHG hotel

1 Thank Terry D

Hello P8761Alterryd,

Thank you for continuously choosing our property as your vacation destination and sharing your recent experience. We greatly appreciate your loyalty as an IHG Platinum Elite member and returning guest. Our team takes pride in catering to our guests and is delighted by your kind words about them, especially about Rose! Having you as a guest is always a pleasure; we look forward to your next visit!

See you at the beach!
Cheyenne G.

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Fabio d

Windermere, Florida

Reviewed 23 September 2024 via mobile

Great experience

We were there for the Labor Day holiday, me, my wife and two daughters, and that was the greatest stay we had for the last 4 years. Everything was great from the arrival to check out. Front desk Carlos, James and Cole were nice and kind everytime we needed assistance; F&B Manager Ricardo really makes a difference, je cares, he’s helpful, kind, polite, always smiling and present everywhere we looked, he was there ready to help; breakfast is great, well served, delicious food, Richard at the omelet station provided great customer service, always kind and smiling, greeting everyone. Rose at the bar also is awesome, even whenever the bar was packed she’s always ready to help and serve. Amenities are great for all ages with that white and nice beach sand. Dining at the restaurant was the o my negative highlight, we dine on Saturday me, my wife and two daughters, service was poor, took way too long and nobody ever came to the table to tell anything about, it seemed server was running away from having to talk to guests, food is good but incredibly expensive, specially for the customer service we had. Besides that, We definitely decided that this hotel will be our next summer vacation destination, however, not dining at the hotel restaurant again.

Room tip: Brings your drinks, snacks, beach chairs and umbrellas. Renting at the beach is way too expensive. Get ready for fun and having a great time

Date of stay: September 2024

Ask Fabio d about Holiday Inn Resort Panama City Beach, an IHG hotel

Thank Fabio d

Hello Fabio d,

Thank you for continuously choosing our property as your vacation destination and sharing your recent experience. Your feedback is greatly appreciated as it helps us improve the overall experience of all our future guests, such as yourself. Your concerns with the VIew restaurant will be brought to management. Our team takes pride in catering to our guests and is delighted by your kind words about the rest of our staff. We are glad you enjoyed the hotel's amenities and entertainment! It is always a pleasure to have you as a guest; we would love to have you revisit!

See you at the beach!
Cheyenne G.

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Doris M

Reviewed 7 September 2024

I do not recommend

In the past when we stayed at this hotel, we were allowed to have my grandson and his wife come by and have breakfast with us at the restaurant before we were due to leave. Management would register them at the front desk and give them each a bracelet to wear while on the property. It was a much better place to stay at that time. During this visit, we were told that no one was allowed on the property unless they were paying guests, not even for a very short period. It was embarrassing but it was fine. I respect their rules, but it's not worth the $300 per night I paid when there are much better, cheaper, and friendlier hotels than this one in the area. I definitely won't be staying there again.

Date of stay: August 2024

Ask Doris M about Holiday Inn Resort Panama City Beach, an IHG hotel

Thank Doris M

Hello 2dorism,

Thank you for choosing our resort as your vacation destination and sharing your feedback. All feedback is greatly appreciated as it helps our team improve the overall experience of all our future guests, such as yourself. For the safety and satisfaction of all our guests, our property has been registered as a guest-only property. You are permitted only those you list at check-in for the allotted amount of guests for your room type on the registration card. Our team apologizes for any misinformation you received in the past; however, this is a policy our team strives to uphold. We hope you enjoyed your overall stay and will consider revisiting.

Best Regards,
Cheyenne G.

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