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“Musty/Mold”

Carrabba's Italian Grill
Ranked #98 of 706 Restaurants in Pensacola
Cuisines: Italian
Dining options: Reservations
Restaurant details
Dining options: Reservations
Reviewed 9 October 2017 via mobile

We stopped in for lunch and were sat at a table with peeling laminate. Then we noticed a musty smell. I looked up and saw that all of the HVAC grills are covered in black dust/mold. We left right away...

Thank richchism
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carrabbas, Guest Relations Manager at Carrabba's Italian Grill, responded to this reviewResponded 19 October 2017

Hello,

This is very concerning. We'd like to review this further if you could please take a moment to send me an email at homeoffice@carrabbas.com with the subject "TripAdvisor - Pensacola, FL". We can then correspond directly over email.

Sincerely,

Amy
Carrabba's Italian Grill

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (178)
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16 - 20 of 179 reviews

Reviewed 10 September 2017 via mobile

Not really impressed for lunch. It was very expensive for the quality and atmosphere. My wife nor I were really impressed.

Thank Daryl B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 September 2017

Carrabba's is a great place to eat Italian, very authentic with great service. Great bread with dipping oil to start with wonderful selections of pasta dishes. Wonderful atmosphere.

Thank scrapbookbeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2017

They last couple of times I have been there, there was not enough staff and the food was only warm. There was only one waiter taking care of the whole place plus the bar. This used to be an excellent place to eat. I will be hard pressed to go back.

    • Value
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    • Food
Thank paulaz137
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carrabbas, Guest Relations Manager at Carrabba's Italian Grill, responded to this reviewResponded 8 August 2017

Hello,

We're sad to hear about your experience. We'd like to review this further if you could please take a moment to send me an email at homeoffice@carrabbas.com with the subject "TripAdvisor - Pensacola". We can then correspond directly over email.

Sincerely,

Amy
Carrabba's Italian Grill

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2017

This is our Go To place for date night. Until 7:00 pm if you sit in the bar area (table seating available) some drinks, all appetizers and small plates are 1/2 off. We go and order a few appetizers or small plates and share. The food is always good and the service is spot on.

    • Value
    • Service
    • Food
1  Thank Dan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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