Great service, there was a strong odor in our room, and they quickly moved us into another room. We appreciate how quickly they resolve our issue. the room was spacious and clean, overall we had a great stay
210
78
39
29
34
lynnettevonwerder
Very homey
Reviewed 10 Dec 2023
Nice accommodation, is a complete suite. Could use updating, but comfortable.
Front desk very friendly and helpful.
Facility breakfast disappointing. Coffee was bitter, orange juice tasted like pure concentrate and food was not adequately warmed.
Date of stay: December 2023Front desk very friendly and helpful.
Facility breakfast disappointing. Coffee was bitter, orange juice tasted like pure concentrate and food was not adequately warmed.
Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Review collected in partnership with Best Western
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ankit Patel, General Manager at SureStay Studio By Best Western Pensacola, responded to this review
Responded 23 Jan 2024
Thank you for your review and sharing your feedback. We sincerely apologize for not meeting your expectations. We have noted your feedback regarding Breakfast. We really appreciate you bringing this to our attention as it is so important to us to provide extraordinary service, and we can’t do that without you letting us know when we miss the mark.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (390)
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All reviews full kitchen pool and hot tub king bed each morning extended stay waffles a great stay hot breakfast parking lot road trip beds were comfortable staff was friendly free breakfast pet cereal kitchenette unit
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9 - 14 of 390 reviews
jmorales1210
Tampa, Florida
1
Date of stay: November 2023
Review collected in partnership with Best Western
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ankit Patel, General Manager at SureStay Studio By Best Western Pensacola, responded to this reviewResponded 23 January 2024
Thank you so much for taking the time to share your wonderful experience at SureStay Studio by Best Western. We are thrilled to hear that you found the staff to be great and enjoyed the spacious rooms during your stay.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
kristenk872023
Milton, Florida
1
I originally booked one night, when I went down to extend I was charged again after being told it would roll over the incidental fees and was charged twice the man had me crying he was so rude and as I was about to eat breakfast food was being put up after I just paid a second night to extend and charged a second incidentals fee. The guy was very inconsiderate. The most positive thing was the girl at check in was very nice, she deserves to be promoted
Date of stay: September 2023
Review collected in partnership with Best Western
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ankit Patel, General Manager at SureStay Studio By Best Western Pensacola, responded to this reviewResponded 13 September 2023
Thank you for your review. As we informed you upon re checking in there was not deposit or incidental was taken on your first night, so we did on the second night. As I informed you at check-out that I am happy to look into any additional charge you may see on your account and was waiting for you to show me, but you instead did
not return after checking your back account.
As per breakfast hrs. it is from 6 am to 9 am and you were informed at check-in. when you came to extend at 9:40 am we still had breakfast open when we started to close down at 9:45 am that too after you and your guest grabbed everything you needed and waiting to re check-in.
We are thriving to provide best customer service and we regret you did not find that during your stay. If your
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Flyer518194
1
Great place to stay. Liked that it was like a small apartment. Great for families. Shower was nice and hot. Good location to get places. The downside to our stay was the breakfast could have improvements. The waffle batter was sour and the coffee came out like mud. The floor of our suite could use a good mopping too.
Date of stay: September 2023
Review collected in partnership with Best Western
Ask Flyer518194 about SureStay Studio By Best Western Pensacola
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ankit Patel, General Manager at SureStay Studio By Best Western Pensacola, responded to this reviewResponded 13 September 2023
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ttrussell40
Arley, Alabama
1
Even though this place is not up to Best Western quality, it is a nice place to stay. I stayed 3 nights and my room was not serviced during my stay. The room appeared to be very clean with the exception of the bathroom door which had multiple hairs all over the back side of the door. The check-in was good but the girl was really busy. One staff member was very friendly while another didn’t seem to have time to be friendly.
Date of stay: September 2023
Review collected in partnership with Best Western
Ask ttrussell40 about SureStay Studio By Best Western Pensacola
Thank ttrussell40
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ankit Patel, General Manager at SureStay Studio By Best Western Pensacola, responded to this reviewResponded 13 September 2023
It is always great to hear such great experiences form our guests. Thank you for your great review, we cannot wait to welcome you back.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
katandaj08
Elyria, Ohio
1
My family and I (a family of 5) booked a last minute stay here to enjoy all the things Pensacola had to offer for a quick vacation, and we're very pleased with the room, welcoming staff, cleanliness, and overall a esthetic of the property. If there was anything I would change it would be the breakfast times, I would extend it to 10 instead of 9. However, if that's the only issue or suggestion I had, I will gladly stay there again and again every time we go down to visit.
Date of stay: August 2023
Review collected in partnership with Best Western
Ask katandaj08 about SureStay Studio By Best Western Pensacola
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ankit Patel, General Manager at SureStay Studio By Best Western Pensacola, responded to this reviewResponded 29 August 2023
Thank you so much for taking the time to share your wonderful experience at SureStay Studio by Best Western Pensacola. We are thrilled to hear that you found the staff to be great and enjoyed the spacious rooms during your stay. It is also delightful to know that you will return, and we love to welcome back our guests over and over.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC