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BeattyvilleKettering
Lexington, Kentucky

Made a mistake

Review of Mainstay Suites
1.0 of 5 bubblesReviewed 25 Mar 2024via mobile
This property needs a total renovation. The furniture in the rooms is very old, worn and dirty. Bath is dark and seemed dirty. Dark brown carpet throughout the hotel is terrible. Room was dark and depressing. The only positive was the bed, it was clean and had a white cover. Staff was friendly and accommodating.
Date of stay: March 2024
Trip type: Travelled with family
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1 - 6 of 328 reviews
Reviewed 8 March 2024 via mobile

I went up to Apilachicola for an overnight stay for work. Checked in with the front desk, Joleigh was on duty, she was fantastic. I was the last check in of the night and was tired from a long rainy trip. Recommended a good spot for dinner and set me up in a room far from the distractions. I would for sure stay again.

Date of stay: March 2024
Trip type: Travelled on business
Thank Robert S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 December 2023

The rooms are quiet on the inside. The continental breakfast is ok but minus the waffles now. Hotel is close to the college and hospital. The prices are reasonable during the off season. Popular with workforce that is in the area doing various projects.

Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank tomq343
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 December 2023

Clean friendly staff ver quiet n accommodation are great free breakfast was good could have used some eggs or some fresh fruit on their breakfast bar but for the people nery nice deff would stay again 5 stars ty

Room tip: Great hotel no issues no complaints
Date of stay: December 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Cruiser49958011137
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 November 2023

We traveled to Port St Joe for a funeral, so we only needed to stay one night. Since there were three adults, we were pleased to find that this hotel had a 2- bedroom suite. The entire experience, from making the reservation, checking in to checking out was very pleasant. The lady working the front desk was very friendly and helpful. The room was clean and comfortable. The hotel may be a little dated, but that doesn't keep it from being clean and comfortable. Enjoyed the 24-hour juice and coffee (Community!!) available in the lobby. We plan to stay here on our next trip to this area.

Date of stay: November 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank CoffeeMates
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 May 2023 via mobile

Absolutely fabulous staff. The room was huge. Bed was comfortable. Had everything that we needed. The area was quiet. Close to a beautiful pier. Not sure where any poor ratings would come from as I have traveled tons for both business and pleasure and this was in the top 10%. We will be staying again.

Date of stay: April 2023
Trip type: Travelled as a couple
5  Thank 652richh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Heidi Willis, General Manager at Mainstay Suites, responded to this reviewResponded 22 May 2023

Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites.

We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

Your loyalty is important to us. Please visit us again soon!

Sincerely,

Melissa Hoover
Administrative Support Secialist
Mainstay Suites
8502296246

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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