I must say that the staff is very kind for the most part, especially the housekeeper at check in. Upon checking in, we went to the room and quickly left our bags, as we had an appointment to keep. Upon returning to the room, we were very upset to see that the room was filthy. The toilet was not clean, floors were dirty and the dresser was so dusty. Called the front desk and asked her to see it for herself. She was very nice as I pointed out about 8 different locations that needed attention. She repeatedly apologized and I told her I was extremely uncomfortable about staying in the hotel. She offered another room and I explained I needed to see it first. It was rather late, and although the room was better, it was just tolerable. The next morning we told them we would not be staying the second night. They did refund our money in full, which was the right thing to do. Little disappointing however when the front desk guy told me I was looking in the corners, and that they only clean behind the heavy furniture every 2 weeks because it is too heavy for the girls to move the furniture. That amount of filth doesn't happen in 2 weeks, besides, grab a broom with a long handle and get behind there daily! My husband and I travel frequently, I have never seen a filthier room. Do yourself a favor and stay at the Comfort Inn next door. Super clean, great breakfast and great beds!
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- Also Known As:
- Travelodge Saint Augustine i-95 Hotel Saint Augustine
- Econo Lodge Saint Augustine
- Saint Augustine Econo Lodge