Our family of 9 walked into this establishment at 8:15 on a Wednesday night...we initially planned to go to Sunset Grille but really wanted to try something new. We have been visiting St. Augustine every summer for about 20 years now and this was our first time eating at The Tides Oyster Co. We walked into the restaurant/bar and there was a sign that said please seat yourself. We didn’t see any recognizable employees so we just found a table big enough and sat down. About three minutes later a waitress walked over and threw some menus down. She appeared mad that we were there and never introduced herself. We attempted to make small talk but she wasn’t having it. We were told the kitchen didn’t close until 10 so we were unsure if us walking in at 8 made her mad or if that was just her personality. The food (every single thing we ordered) was wonderful but I have never felt so uncomfortable at a restaurant. There was screaming in the kitchen loud enough that we understood someone say “let’s get cleaned up and get the f$&k out of here. “. Every question or comment to the waitress was met with a one word reply and the replies were rude. We finished our dinner quickly, paid the bill and hurried out. My niece left something in the restaurant so my daughter went back to get it. My daughter walked up on our waitress and another waitress talking about us and how we interrupted “their cleaning”. My family is a very generous and loving family and regardless of her treatment of us, we left a great tip in hopes of improving her night. Don’t think I will ever return here regardless of how great the food was. If I owned this establishment, I would definitely insist on better customer service....with the delicious food as well as a great wait staff, they could be one of the best restaurants/bars in St. Augustine. Lexie, Lily....still unsure of her name and even the bartender apparently didn’t know it....hope your night got better after we left!
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