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Angela Ashcraft
Mobile, Alabama

Great location!

5.0 of 5 bubblesReviewed 2 weeks ago
Beautiful and well maintained. Excellent staff and location. So nice to be able to walk to dinner and shops. The lobby is beautiful, and the room was very spacious. All of the staff we encountered were very customer service focused. We will return!
Date of stay: January 2025
Trip type: Travelled on business
Review collected in partnership with Hyatt Hotels
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
, Owner at Hyatt Place Sandestin/at Grand Boulevard, responded to this review
Responded 2 weeks ago
We are so pleased to see you enjoyed your stay with us! Happy you were satisfied with the customer service that you received by any member of the staff you came into contact with. We hope to see you again!!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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      Reviews (512)
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      Traveller rating
      400
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      Traveller rating
      400
      69
      24
      6
      13
      Show reviews that mention
      All reviews great location grand boulevard beautiful hotel breakfast bar miramar beach shops and restaurants heated pool walking distance great stay free breakfast enjoyed our stay clean rooms definitely stay here again the hotel staff up to date destin area beaches
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      2 - 7 of 512 reviews
      Reviewed 6 December 2024 via mobile

      We went to this hotel for the second time.
      It was still the same, very clean, great staff, awesome breakfast and spacious rooms.

      I like the area, not to far from everything.
      The shopping area next to the hotel is a fun place to go.
      Very cozy and friendly !!

      Date of stay: September 2024
      Trip type: Travelled with friends
      Thank Caroline S
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Management response:Responded 9 December 2024

      Caroline we greatly appreciate you taking the time to complete a review of the hotel! We are pleased to read you found the hotel very clean, the staff great and enjoyed the breakfast! We are so pleased to see you enjoyed yourself with us again! We hope to see you again in the future!

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 2 December 2024

      When we travel, we love to stay at the Hyatt Place because the rooms are big enough for my family of four, and the staff is super helpful. The breakfast is like the cherry on top. The hotel is always close to the shopping center, so we can take our time to pick up small items.

      Date of stay: November 2024
      Review collected in partnership with Hyatt Hotels
      Thank Roy R
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Management response:Responded 3 December 2024

      Roy thank you so much for the review and we are so pleased to see you enjoyed your stay with us!! We are pleased you enjoyed the breakfast while you were with us and how helpful the staff was. We look forward and hope to see you again!!

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 22 November 2024

      Checked into this hotel for 2 nights. Had booked a rate through the website which was taking out of my bank 3 days after making the booking in August.
      When we stayed at the hotel they said they had not taken payment. My bank is now trying to get me a refund. Will not be booking through this chain in future. I was on to the reservations 3 times and still no joy, each time they said they would check it out.

      We had to change room after 1 night as the bed was excessively sagged.

      Date of stay: October 2024
      • Trip type: Travelled as a couple
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Thank bridthetraveller
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Management response:Responded 3 December 2024

      Brid I am sorry to read about this experience you had with us. I would be happy to try to assist you in looking into a duplicate charge if you show the money taken from your account and see if I can find anything in my system. I am also sorry to read that you had to switch rooms after your first night due to the condition of the bed. We will use the information here to help us be the best we can be going forward.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 5 November 2024

      Amazing experience but bring your own pillow, you'll thank me later, pillows look fluffy but flatten once you lay on them. Staff is very kind and responsive. Please be patient with the bartender, he also cooks the food you order. Will definitely return!

      Date of stay: November 2024
      Review collected in partnership with Hyatt Hotels
      1  Thank Daydream32027415226
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Management response:Responded 9 November 2024

      Daydream we are so pleased to see you enjoyed your stay with us! We will look into the comment regarding the pillows as we are in the process of currently rotating some out. We hope to get to see you again in the future!

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 12 October 2024 via mobile

      No issues with parking. Everyone was friendly. Breakfast was very good. Although we didn’t use it, the pool area was nice. There was sign for a happy hour from 5-7pm each, but again we didn’t use this. Fitness room was adequate. Room was cleaned once during the stay and wash clothes were taken and not replaced. Was good enough to recommend and to stay here again.

      Date of stay: October 2024
      Trip type: Travelled as a couple
      Thank bwwilliams65
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Management response:Responded 13 October 2024

      Thank you so much for the review! We are pleased to see you enjoyed your stay with us. I will take the feedback to my housekeeping team to ensure they are fully restocking items when doing the stayover service! We hope to see you again in the future!!

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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