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Megan I
Louisville, Kentucky

Truly thankful for this hotel.

5.0 of 5 bubblesReviewed 21 Dec 2024
I am just now getting around to writing this review, but this hotel saved us amidst a bad situation! We were staying in the Marco Island/Naples area when Hurricane Milton came through and had to evacuate. We scheduled an AIRBNB in Sandestin and set out on our 9 hour drive. Halfway there the AIRBNB cancelled on us, leaving us 4 hours from our former hotel with NO WHERE TO STAY, in pouring rain and a hurricane incoming! In a panic we just needed somewhere to go for the night and we called this Marriott. Not only did they get us squared away quickly, but the lovely man named Marco who helped us out also upgraded our room for us too because he knew we were having a rough day. Upon arrival he was gone, but another front desk associate knew our exact situation and was so welcoming and helpful too.I wish I could remember his name, but he even shared with me that he was worried about his sister who was a nurse in the line of the hurricane. His kindness to us when he has his own worries was not unnoticed. Kudos to the staff! They really gave us peace that night.

The hotel itself is also nice. The room was comfortable and clean. The breakfast served that morning was good. There was lots of parking and this hotel is also situated right next to the big shopping and dining center in that area.

THANK YOU SANDESTIN RESIDENCE INN! We will never forget how kind and helpful you were to us.
Date of stay: October 2024
Trip type: Travelled with friends
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adrian Earle, Guest Services / Front Office at Residence Inn by Marriott Sandestin at Grand Boulevard, responded to this review
Responded 24 Dec 2024
Dear Megan,

We're deeply touched by your heartfelt review! We're thrilled that our team, particularly Marco, could provide you with a safe haven during a chaotic time. His kindness and generosity are a shining example of our hotel's commitment to exceptional service.

We're also grateful for your kind words about our hotel's amenities and location. However, it's clear that it was our team's compassion and empathy that made the greatest impact on your stay.

Thank you for sharing your story, and we're honored to have been a part of it. We look forward to welcoming you back in the future!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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      1 - 6 of 704 reviews
      Reviewed 16 November 2024 via mobile

      I always search TripAdvisor for reviews of accommodations while traveling. This Marriott property consistently places in the top of those reviews. We choose to stay here when we visit Sandestin because the staff are professional, welcoming, and accommodating. Each room is updated and very clean. The beds are comfortable. The exterior is well lit, has cozy spaces to relax, and a pool area that is gated for safety. It also offers breakfast.

      Room tip: There are restaurants within walking distance,a Publix grocery store is nearby,and a large outlet mall is one mile away.
      Date of stay: November 2024
      Trip type: Travelled with family
      Thank Seaside12684204471
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Adrian Earle, Guest Services / Front Office at Residence Inn by Marriott Sandestin at Grand Boulevard, responded to this reviewResponded 18 November 2024

      Hi Seaside12684204471,

      Thank you for taking the time to leave us feedback on your stay with us we are delighted you had a great stay, thank you for all the kind words especially about our kitchen staff. We are grateful you chose us and enjoyed your stay and we hope to host you again the next time you visit our area.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 25 August 2024

      Katherine with Breakfast staff sets your day off right, excellent labor service and professional customer service. Great place.

      Very nice atmosphere and a lovely neighborhood.

      Definitely will visit again, the local stores and restaurants are great.

      Date of stay: August 2024
      Trip type: Travelled as a couple
      Thank DeserveMuchBetterp
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Adrian Earle, Guest Services / Front Office at Residence Inn by Marriott Sandestin at Grand Boulevard, responded to this reviewResponded 27 August 2024

      Hi Deservemuchbetter,
      Thank you for taking the time to leave us feedback on your stay with us we are delighted you had a great stay, thank you for all the kind words especially about our kitchen staff. We are grateful you chose us and enjoyed your stay and we hope to host you again the next time you visit our area.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 9 July 2024

      3 people in the suite of rooms, but only enough towels for 2. Opened the fold out bed and no sheets or blankets. We were there for 4 days and the only time housekkeeping bothered to come in the room was on our last day. Then all they did was leave 2 clean towels and empty the trash. No soap by the bathroom sink to wash your hands. We were there for the tour to buy a timeshare. Why would anyone buy a timeshare there? It was clean and lots of space but no service at all. Talking to front desk just got ignored.

      Room tip: Great location walking distance to shopping & restaurants. Service is non existent.
      Date of stay: July 2024
      • Trip type: Travelled with family
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Thank Rickie H
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Adrian Earle, Guest Services / Front Office at Residence Inn by Marriott Sandestin at Grand Boulevard, responded to this reviewResponded 12 July 2024

      Hi 366rickieh,

      Thank you for taking the time to share your feedback about your recent stay with us. We apologize for the shortcomings you experienced, we understand how these issues may have impacted your overall experience. We want to assure you that we take your concerns seriously and are taking immediate action to address them. We appreciate your feedback and we hope we are given the opportunity to host you again so we can show you the level of service we strive to provide.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 10 June 2024 via mobile

      The policy yo allow pets in any room is not good. The couch in our room had flees and ticks. Removed 2 ticks off my wife and we both had at least 10 flee bites on our legs.
      We did not walk in the woods and arrived after driving all day from central Florida. Noticed the bites the following day abd am treating the bites with anti-itch medication do we don't scratch and cause more infections.
      The hotel is nice both they need to spray rooms for bug infections and should NOT open all rooms to pets.
      We should not have to deal with infections from other guests.
      Ultimately, the Marriott is responsible for ensuring all guests are provided a clean room and hotel facility.
      Will never stay in a pet friendly hotel.

      Date of stay: June 2024
      Trip type: Travelled as a couple
      4  Thank travelinsight_10
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Adrian Earle, Guest Services / Front Office at Residence Inn by Marriott Sandestin at Grand Boulevard, responded to this reviewResponded 11 June 2024

      Thank you for taking the time to leave us feedback on your stay, I would like to apologize for any inconvenience caused during your stay and we hope to host you again,

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 2 March 2024

      Have stayed at this hotel several times. It has gone through major renovations over the last two years. The upgrades were badly needed but through it all the staff worked hard to meet the many challenges and satisfy everone in general. They are about the best group of people that we have come across in the service industry, without question.

      Now the renovations are almost complete the hotel is transformed into a warm welcoming environment
      The breakfast area has a good selection, well stocked and excellent cleanliness.
      I have no hesitation on returning and encouage guests to remember someone follows after you and the cleaning staff have limited time at each room to keep the rooms as excellent as they are today.

      Date of stay: February 2024
      • Trip type: Travelled as a couple
        • Value
        • Location
        • Service
      Thank Stan o
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Adrian Earle, Guest Services / Front Office at Residence Inn by Marriott Sandestin at Grand Boulevard, responded to this reviewResponded 1 March 2024

      Hi Stano451,

      Wow, thank you for your heartfelt review! We're thrilled to hear that our staff has consistently provided exceptional service throughout our renovation journey. Our team takes great pride in ensuring a warm and welcoming environment, and we're delighted that you've noticed their hard work. We're excited to share that our renovations are almost complete, and we're proud of the transformed hotel we're becoming. We appreciate your kind words about our breakfast selection and cleanliness. Your encouragement means a lot to us, and we look forward to serving you again soon. Thank you for being a valued repeat guest and for acknowledging the importance of our hardworking cleaning staff. We'll continue to strive for excellence!

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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