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Niko G
Canton, Mississippi

Vacation in Florida

5.0 of 5 bubblesReviewed 14 Nov 2024via mobile
My husband and I love the beach. We stayed at this hotel in 2000 and we stayed again this year. The hotel has been renovated and it is nice and clean. I like the location. The hotel has a restaurant but we were not able to eat there due to technical issues at the time. They provided a light breakfast since the kitchen was out of service. It was out of service due to a nationwide technical issue that they had no control over. I would definitely stay again. There are activities near the hotel and a nice safe shopping area nearby. The room was nice and clean, and the bed was quite comfortable.

Date of stay: July 2024
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dicardo Grier, General Manager at Courtyard Sandestin at Grand Boulevard, responded to this review
Responded 26 Nov 2024
Thank you for your understanding during the outage. We would love to have you stay with us again in the near future. Thank you for you loyalty and strong words
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    The exterior view of the Bay Club of Sandestin in Destin, FL.
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    Reviews (841)
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    1 - 6 of 841 reviews
    Reviewed 30 September 2024

    Great location, horrible customer service, extra "holding" fees charged to my account. Sirens all night long on HWY 98 for 2 straight nights. If you have kids, use caution coming in from the pool area the tile by the elevator is broken and sharp. Elevator is filthy too. Checked out a day early, they offered no refund.

    Date of stay: September 2024
    • Trip type: Travelled solo
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank GerardR826
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Dicardo Grier, General Manager at Courtyard Sandestin at Grand Boulevard, responded to this reviewResponded 12 October 2024

    Thank you for taking the time to let us know about your experience while staying with us. Your
    experience of some issues is below our standard. Providing the highest level of hospitality is our
    number one priority and I sincerely apologize for failing to meet your expectations. I have shared
    your feedback with our Management leadership team to ensure the necessary guidelines are in
    place and reviewed to prevent any issue from occurring in the future. I hope you choose to stay with
    us again when your travels bring you back to the area. Sincerely

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 19 September 2024

    The hotel we normally stay at was booked for Labor Day weekend and we decided last minute to make a trip to the beach. We stayed 5 nights.

    The good:
    Hotel has been completely renovated except for the tile. It looks nice.
    Beds are comfortable.
    Rooms are quiet.
    We had a view of the green space and a pond.
    Front Desk staff was very friendly and greeted us every time we came back and wished us well as we left.
    I needed a bottle of wine opened and the bar staff happily helped.

    The not so good:
    Towels. The policy is to "freshen" the rooms every other day (towels and trash) and on the 4th night "clean" the room. This does NOT work. They only left 3 bath towels in the room for 2 days. If both of you work out and shower in the morning and then spend the day at the beach and shower before dinner, you are no where near having enough towels. The air-conditioning kicks off without movement, so while you are gone all day you return to wet towels. We found that we spent way too much time asking for towels in the hallway from the cleaning staff servicing other rooms.
    The A/C kicks off without movement. You wake up in the night to a warm room.
    The elevators are ridiculously slow. There are only 2. One on each end. We alternated to which ever had the shortest line. We were there after the crowds left for the long weekend and they were still very annoying.
    Hot water. Had to wait every shower after the beach for hot water.

    We would only stay here again if all other options were full.

    Date of stay: September 2024
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank skd22
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Dicardo Grier, General Manager at Courtyard Sandestin at Grand Boulevard, responded to this reviewResponded 12 October 2024

    Thank you for taking the time to let us know about your experience while staying with us. Your
    experience of some issues is below our standard. Providing the highest level of hospitality is our
    number one priority and I sincerely apologize for failing to meet your expectations. I have shared
    your feedback with our Management leadership team to ensure the necessary guidelines are in
    place and reviewed to prevent any issue from occurring in the future. I hope you choose to stay with
    us again when your travels bring you back to the area. Sincerely

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 4 August 2024

    After checkout, I noticed I left a shopping bag with valuable items and my medication in the hotel room. I called the hotel immediately to let them know. However, it took THREE DAYS for anyone to call me back after repeated attempts to reach out to them. By then, the items were long gone. The Assistant Manager told me "no one stole your items ma'am". If the staff is not turning the items in and is choosing to keep those items instead then THAT IS STEALING. I understand it was my mistake because I left my bag in my room, but I'm deeply disappointed at the lack of integrity of this hotel and their unwillingness to make things right.

    Date of stay: July 2024
    • Trip type: Travelled with family
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    2  Thank Inspire35348110556
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Dicardo Grier, General Manager at Courtyard Sandestin at Grand Boulevard, responded to this reviewResponded 12 October 2024

    Thank you for taking the time to let us know about your experience while staying with us. Your
    experience of some issues is below our standard. Providing the highest level of hospitality is our
    number one priority and I sincerely apologize for failing to meet your expectations. I have shared
    your feedback with our Management leadership team to ensure the necessary guidelines are in
    place and reviewed to prevent any issue from occurring in the future. I hope you choose to stay with
    us again when your travels bring you back to the area.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 28 July 2024

    Location was not what we expected, but that’s our fault. Room is clean - check in staff subpar, he didn’t offer to explain any of the hotel amenities, like the pool, etc. Not friendly or welcoming! Water was cold in the shower and we don’t have enough towels. Thank goodness we’re only here one night! One and done! Definitely below standards for Courtyard Marriott.

    Date of stay: July 2024
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Rooms
      • Cleanliness
      • Service
    Thank Kim D
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Robbie Washington, Guest Services / Front Office at Courtyard Sandestin at Grand Boulevard, responded to this reviewResponded 28 July 2024

    Thank you for taking the time to let us know about your experience while staying with us. Your experience of some issues is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our Management leadership team to ensure the necessary guidelines are in place and reviewed to prevent any issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 9 July 2024

    First time in Destin, chose this hotel because of the recently renovated rooms. When we got in the room and went on our balcony there wasps and a nest. Called the front desk, but no one came up at all during our stay to get rid of it. The beds were very comfy, the bathroom was nice and clean. But when room service came all she did was give us a few sets of towels and changed the trash. We asked her if she would sweep the floor which was sandy from our day at the beach but she said no, no English. There is only 1 elevator in the hotel. Had to wait for a long time every time we took the elevator. Can't believe there are 5 floors and inly 1 elevator. The towels in the pool area were never replenished. We ran out of towels for our room one day and the front desk said they were all out of towels until 4pm (it was 1pm), at 5pm there were still no towels. So we went back to the front desk and another person said they had been delivered at 1pm- which they hadn't been. Service at the caf'e/bistro was so slow- truly unacceptable. The workers moved around like breakfast snails. We were leaving to go to the airport, ordered 2 breakfast sandwiches, waited 5 minutes, went up to the worker and asked her how much longer it would be. She said- a few minutes. We waited another 15 minutes before having to leave (without the sandwiches). Would have liked to have happy hour drinks, but the service was so slow we didn't even bother.

    Date of stay: July 2024
    • Trip type: Travelled with family
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank Anastasia M
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Robbie Washington, Guest Services / Front Office at Courtyard Sandestin at Grand Boulevard, responded to this reviewResponded 17 July 2024

    We recognize your time is valuable and appreciate the feedback you have provided. In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the Management team. We will work to improve and do our best to prevent any issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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