This is the first bad review I have ever written and we have been vacationing for 25 years!! When we pulled up to the rental an hour before we were to check in, we immediately were greeted by a lady claiming she needed to check the house, as we watched her go in she ran in the kitchen and started wiping down counters, headed to the bathrooms with her cleaning towel, then upstairs. We noticed the house was extremely hot and had a musty, moldy smell to it. Like it had been sitting empty for weeks and needed to be cleaned. The outside appearance was run down and weeds were growing up around the rental. The kitchen dishes were dirty, doors and cabinets were discovered broken as we would open them and they would fall off the hinge. The carpet in the bedrooms were wet, the master bedroom has mold spores growing on the tile and up the walls and spider webs covering the top deck. In the review, the photos are not what appears. It's false advertising! They must have been taken 20 years ago. The grill was rusted out from the 1980s, the pool was dirty at arrival which is more like a plunge type pool. The worst was when after the first night, ROACHES the size of half dollars, made there appearance in the kitchen and outside on the siding of the home. We contacted sterling resorts and they sent over an exterminator the next day only to find out that we had to clear ourselves and belonging out of the house before we could return in 24 hours with no further arrangements on an alternate place to go. No apology, no refund, nothing. Communication is lacking! We are very disappointed. The area is beautiful, the people are wonderful, and the beaches are amazing so please don't be discouraged with Santa Rosa. Avoid San Juan street and this rental!!!! Obviously these renters care more about the money then the home itself. With ALOT of TLC this home has possibilities!!!!