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Reviewed 5 weeks ago via mobile

Nice hotel however they overcharged me and they didn’t understand why I was charged a different price on my bank account then on the receipt... they gave me hell trying to get the difference back. Still haven’t received it.

Stayed: June 2018, travelled with family
Thank kristielee4596
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, General Manager at Hutchinson Island Marriott Beach Resort & Marina, responded to this reviewResponded 4 weeks ago

Dear kristielee4596,

Thank you for your review and your stay with us. We strive to provide our guests with the most remarkable and stress-free visit we can, which is why we were alarmed to read your comments. Please know that we take these matters very seriously, so your feedback is very important to us. Please contact me, Brad Cochran, general manager, directly at gm751@columbiasussex.com or 1-772-225-3700 ext.3602 to discuss all of the details and get this issue resolved as quickly as possible. Again, we are very sorry that this occurred during your stay and we look forward to talking with you soon!


Sincerely,
Brad Cochran
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2018

My fiancee and I are currently planning our wedding at Hutchinson Island and I must say that so far throughout the process the resorts staff has been extremely helpful. We are fortunate enough to have been assisted by Lindsay Parkin who was at the time the lead event manager. She has made the entire process of contract negotiations very enjoyable and I am glad we have had the opportunity to work with her. The resort overall is a very beautiful place that features all of the amenities that brings out the beauty of my hometown of Stuart, FL. I look forward to future visits at the resort throughout the planning process leading up to our big day on May 18th 2019!

  • Stayed: June 2018, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank Michael F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, General Manager at Hutchinson Island Marriott Beach Resort & Marina, responded to this reviewResponded 16 June 2018

Dear Michael F,

Thank you for your review of the Hutchinson Island Marriott Beach Resort & Marina. We are pleased to know that you are being assisted well by our knowledgeable staff Lindsay for the preparations of your Big day. It is also great to know you loved our beautiful property and facilities. We are eagerly waiting to host your wedding and hope that everything goes smoothly.

Sincerely,
Brad Cochran
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2018

I stayed here for a small trip and this hotel was recommended by my company. The company reserved a few rooms and lowered the price to about $130.00 a night, not including tax. When I was going to bed, I found it very difficult to sleep because the bed was too soft and was way too uncomfortable. I ordered the service crew from the telephone to pull out the pull-out couch bed and to furnish it with some bed sheets and a blanket. I found the pull out bed to also be extremely uncomfortable and too springy, ended up falling asleep at around 24:00. The showers in the room were about average and the bathrooms were clean.
However, the company paid for breakfast which the company complained about "How expensive it was," I expected a nice and "classical" breakfast since this was a Marriot and it was claimingly expensive. In fact, the breakfast was so bad, all they served was cheap mass produced scrambled eggs and an undercooked pancaked with cheap artificial pancake syrup. The bacon was too crunchy and it was hard as a rock. I don't recommend coming here for a quality experience.

  • Stayed: July 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Yanjipy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, General Manager at Hutchinson Island Marriott Beach Resort & Marina, responded to this reviewResponded 15 June 2018

Dear Yanjipy,

Thank you for choosing our hotel and taking the time to rate your stay. We are sorry you weren't happy with the comfort of your room, or with our breakfast offerings. We work to ensure our guests have everything they need for an easy and comfortable stay, and we apologize for missing the mark with you. We hope you will give us another chance to provide you with the excellent service you should always expect from us.

Sincerely,
Brad Cochran
General Manager

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Reviewed 14 June 2018

At first I was hesitant about booking a solo trip at The Marriott Hutchinson River Resort. as I thought I would be treated just as a reservation and not as a guest. I cold not have more wrong - I was treated sensationally from my checking in experience, to Julio who carried by bag for me to the guest elevator, guest services was there whenever I needed something - John "B" at Lattitudes was a great server and made some great suggestions for snacks from the menu. My room overlooking the golf course was wonderful. GREAT to have a morning cup of tea on my balcony. The only bad part my stay is when I had to leave. I do plan to return next April! thank you for a most enjoyable stay.

Room Tip: if you Are staying the main hotel and do not want all the pool noise ask for golf view rooms on a higher floor
  • Stayed: April 2018, travelled solo
    • Cleanliness
    • Service
Thank jagette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, General Manager at Hutchinson Island Marriott Beach Resort & Marina, responded to this reviewResponded 15 June 2018

Dear jagette,

Thank you for choosing to stay with us and for taking the time to post a review. It is a pleasure to know you had a delightful stay with us at the Hutchinson Island Marriott Beach Resort & Marina and loved our friendly service and beautiful facility. I will share your compliments with Julio and John, for a job well done. On behalf of everyone here, we look forward to welcoming you back soon for another enjoyable stay.

Sincerely,
Brad Cochran
General Manager

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Reviewed 11 June 2018

We attended a conference at the Marriott. The rooms were clean and comfortable, but beach access was a little difficult. The central pool area is lovely. The Baha Room restaurant was good, but pricey.

Stayed: June 2018
Thank Maria G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, General Manager at Hutchinson Island Marriott Beach Resort & Marina, responded to this reviewResponded 12 June 2018

Dear Maria G,

Thank you for being our guest at the Hutchinson Island Marriott Beach Resort & Marina and for sharing your review. It is a pleasure to know you had a great stay with us and liked your clean & comfortable room and that you particularly loved our fantastic pool. We appreciate your feedback and hope to see you again soon.

Sincerely,
Brad Cochran
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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