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CandlewoodSuites
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Reviewed 6 April 2017 via mobile

We booked thru hotels.com and when we arrived they had our reservation but gave us a queen instead of the king I booked.
The front desk clerk, Kyle, said they were out of kings. I was disappointed but we can manage one night in a queen.
As soon as we got to our room we got a call from Kyle. He was able to find as a king room! It really impressed me that he kept looking for a room.

Our room was a good size with a stocked kitchen. Clean, plenty of towels, and a comfy bed. The a/c worked well and we got it down to frigid. They have a free laundry facility on site.

I would definitely stay here again.

Date of stay: April 2017
Trip type: Travelled as a couple
Thank 78shelly
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 April 2017

The guy just walked in our room. No knock, No announcement, nothing but a face to face stare. What are you doing in our room? My wife and I are lying in bed when their employee walks in the room. Comes 10 feet in the room! I was bigger than him so I wasn't really freaking out, but not something I can ever remember happening before....So wife calls front desk. Hey, what just happened? Why the guy in our room? "Don't know, will let the general manager know" No reply from "general manager". Nothing like.....don't worry just a mess up, or don't worry he's been out of jail for days and we can assure you he's been rehabilitated? Nothing!
We stayed here because of the positive reviews. Close to our son's FSU dorm, etc.
Bathroom wasn't real clean, trees limbs rubbing on the exterior wall, and an air conditioner that was the equivalent of a sound machine on level 1000.
Our son is a Senior. Won't need to stay in Tally that much anymore. Not really very excited to stay here again.

Date of stay: April 2017
2  Thank fishheadflorida
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGService, Guest Relations Manager at Candlewood Suites Tallahassee, an IHG Hotel, responded to this reviewResponded 13 May 2017

Dear fishheadflorida,

It is always a pleasure to receive a candid feedback from one of our valued guests. It's to good to know that our location worked for your visits to your son. On the other hand, it is regretful to learn that we were not able to make your stay extra special because of the incident with the other guest and with the state of your bathroom. It is also disappointing to know about how this has been handled. I have taken note of your comments and please know that it will be used for the continued training of our team. In spite of your imperfect experience, I'm still thankful that you chose to stay with us. I' hopeful that you can find your way back to us so we can make up to you.

Warmest Regards,

Gian M
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2017 via mobile

Our room was clean and well stocked. With towels and a complete kitchen. We had an issue with a loud noise from refrigerator. We reported it before dinner and it was fixed by the time we returned. Front desk personnel pleasant and helpful. The room was quiet.

Date of stay: April 2017
Trip type: Travelled with friends
Thank RLloyd661
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 April 2017 via mobile

Arrived and waited a while for someone at the front desk....5 mns. It was awkward and no apologizes given. It was after 9 but after a long day driving it was frustrating. Room was as described but the recliner was so worn and broken I don't think it could be sold at a garage sale! Water pressure barely existed in the bathroom sink. Noise from the room above is horrible. You could hear every step someone took. The walking and clunking kept me awake. The refrigerator made a horrendous noise every time it cycled on. Beds were comfortable and linens good. This is the second time we have stayed at Candlewood Suites and probably won't again.

Date of stay: March 2017
Trip type: Travelled with family
Thank Lynn N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGService, Guest Relations Manager at Candlewood Suites Tallahassee, an IHG Hotel, responded to this reviewResponded 20 April 2017

Dear Lynn N,

Thank you for your review and for staying with us. We value you as our guest and apologize that your recent stay did not meet your expectations. I am sorry if the hotel room recliner and water pressure facility failed to meet your standards. Furthermore, I apologize if you were disturbed by the noise caused by the refrigerator and our other guests. We appreciate your comments and will share these with our team so we can improve on these areas. On the other hand, it is wonderful to know you liked the comfort of the bed and linens.

Thank you again for sharing your feedback. I hope to have you back in the future, so we can provide a better experience.

Sincerely,

Zel N.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2017

Stayed here for just one night on a quick business trip for a meeting at the Capitol. Very friendly staff. Very nice, clean rooms/suites. Mattress was just ok, but pillows were very comfortable. My room had a comfortable recliner and a nice, small kitchenette with a full sized refrigerator, dishwasher, and small range! Bathroom was also very clean and shower was great. In addition to the flat screen, there was a DVD player and DVD movie library available to borrow at the desk. Room was very dark with the shades pulled and it's close to I-10 but no road noise at all. This place had some unexpected and nice touches! Highly recommend this hotel; I was very pleased.

Date of stay: March 2017
Thank DustinS940
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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