we checked in for one night , the pool had visual algae growth, our room air conditioner did not work , we contacted the two managers at around 4:00pm , we were assured it would be fixed wife called spoke with night manager confirmed fixed at 6:00pm of course it was a lie we got in around 3:00am the room was very hot we were scheduled for a long drive the next morning, spoke with day manager about the experience the lies and she said all she could do was take care of my bar tab this was a insulting considering this is top dollar hotel downtown the right response was to comp our room rate , my advice avoid this hotel, they could have helped us relocate to different hotel instead it was a night from hell all we wanted was to spend a romantic night away from the kidsMore
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