This hotel was booked through my parent's time share for my sister, her two children, my husband and myself. Usually we get very nice hotels. When we first entered the lobby, we stood there for several minutes until somebody came to help us. The rooms we were promised were filled because some college group was there, so we had to be shuffled around. Instead of being next to one another as originally promised, we had rooms that were above and below one another. Not that big of a deal, but that was just the start.
The rooms were very dated and the appliances looked over two decades old at the least. We tried to use our ice maker, however, throughout the course of the week it only produced about 12 cubes. My sister's fridge did not even have a tray to catch any ice in their freezer. The only thing that was new was the TV. Upon attempting to wash dishes before checking out, I found out that the dishwasher, aside from not wanting to properly latch, leaked water on the floor while running and did not seem to want to drain properly.
My husband and I noticed after the first night that the toilet wouldn't stop running in our room. The flapper had practically disintegrated. I called the front desk early in the morning and they said they would send maintenance by. We left that morning for the beach and when we returned late in the evening the toilet was STILL running! I called again and they finally sent a man to fix the toilet leak.
My sister and her two children only received two towels (as did myself and my husband). They were not replaced after the first day. When my husband went to inquire about getting a few more towels, he was told that they were "out" of towels and he and my sister and kids would have to wait. Housekeeping did bring some by our rooms, though they insisted on taking the ones that were already in the room (my sister kept trying to tell them that they were clean but they still insisted on taking a towel).
Throughout the course of the week, the keys for the room my husband and I were staying in stopped working THREE times and several other times it took many tries before it unlocked the door. We ended up having to go to the front desk repeatedly to get new keys. They kept saying they were going to get maintenance by to fix the door, but I am not sure if that happened. I was also a bit worried by the fact that when we asked for new keys, they never once asked for identification; they only asked for a room number. That caused my husband to question the security of the property.
Later on in the week the ceiling near the fan in our bathroom began to leak and drip into the toilet. They did send maintenance by, though I am not sure what they did to "fix" the problem. It did stop leaking after several hours of constant dripping and I know he checked to see if the room from up above (my sister's room) was causing the water leakage. It wasn't.
I know that this is Florida and there are bound to be bugs, but my sister's room had a giant roach in it that scared her and my nieces to death, along with several other roaches running around outside on her little patio area. The parking lot was also very small and finding a place near your room to park was impossible in the evening hours. It is very hard to navigate the buildings and to get your luggage up and down the stairs which are also open to the elements, so if it is raining you will be getting wet.
Overall, the stay wasn't too bad (I've stayed in worse places), but I really feel that this hotel needs a major overhaul to bring it up to par.
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- Also Known As:
- Chase Suite Tampa
- Tampa Chase Suite Hotel