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Embassy Suites by Hilton West Palm Beach Central
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Reviews (1,336)
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698
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All reviewscorner suiteevening receptionomeletmanagers receptionfree happy hourmade to order breakfastclose to the airportwest palmcomplimentary breakfastliving roompool areafree shuttlebusiness centerrental carfitness centerbusiness tripshuttle service
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28 - 33 of 1,336 reviews
Reviewed 1 April 2018

We travel down for the Nationals Spring Baseball, this is a great value for West Palm Beach. The rooms are very comfortable and the hotel offers a complimentary Chef's Breakfast and Happy Hour. It's a short drive to the ball park and offers free hotel parking. I definitely recommend for families, there's plenty of space for the kids to enjoy their space. This has become my hotel of choice for our Spring Baseball visits.

Room Tip: Suggest high floors away from the elevator, much quieter...
  • Stayed: March 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Maniac42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria M, Supervisor at Embassy Suites by Hilton West Palm Beach Central, responded to this reviewResponded 2 April 2018

Dear Maniac42,

Thank you for taking the time to share this review with us. We are delighted to read that our property and accommodations were able to meet and exceed your expectations. It was a pleasure to have you as our guest and look forward to your return.


Best Regards,

Maria M.
Front Office Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2018 via mobile

Always enjoy staying here when the Coral Sky has a concert! It’s friendly overall and of course I really love my breakfast in the morning. Always seem to miss the managers reception but was provided a drink at the bar when we returned. Bottom bathrooms are nasty but appeared to be under some sort of construction. Rooms are comfy and clean!

Stayed: March 2018, travelled as a couple
1  Thank robbob15540
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria M, Manager at Embassy Suites by Hilton West Palm Beach Central, responded to this reviewResponded 1 April 2018

Dear robbob15540,

Thank you so much for taking the time to share this review with us. We are delighted to read that our team as well as our accommodations were able to meet and exceed your expectations! In regards to the bathrooms, one of them is located in the buildings and are not part of our property. We do apologize that this affected the view of our property. Nonetheless, it was a pleasure to have you as our guest and we look forward to your return.

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Reviewed 22 March 2018

We were extremely pleased by the service and overall experience at this hotel from check in to check out. We asked for an upgrade and got a really great room on a high floor with a nice balcony. The room was clean and when we asked for extra toiletries we got the right away. Service was provided for us from the airport and back. The manager's reception was fantastic with drinks and snacks and a nice seating area. The breakfast every morning was one of the best we have ever had at any hotel. They had a large variety of food including made-to-order omelets, oatmeal, donuts, bagels, cereal, yogurt, etc. We did not use the pool but there was a nice pool area.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
1  Thank Nancy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria M, Manager at Embassy Suites by Hilton West Palm Beach Central, responded to this reviewResponded 1 April 2018

Dear Nancy,

Thank you for your kind remarks regarding your recent stay. I am thrilled you had such a wonderful time! Service is the core of everything we do here, I will be sure to let my team know that their hard work and efforts did not go unnoticed. We hope to host you on your next stay in West Palm!

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Reviewed 18 March 2018

One of Hilton's best properties, this particular Embassy is really nice. The staff is super friendly, easy check in, great happy hour and breakfast, and local transportation.

The suites are great, plenty of room, and super comfy beds, and a roll in shower.

  • Stayed: March 2018, travelled on business
    • Location
    • Rooms
    • Service
Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria M, Manager at Embassy Suites by Hilton West Palm Beach Central, responded to this reviewResponded 1 April 2018

Dear David,

Thank you for taking the time to share such wonderful feedback from your recent stay. I am so pleased that our team was able to provide such exemplary service. I will be sure to share this review with them. We look forward to you coming back and staying with us in the future.

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A TripAdvisor Member
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Reviewed 17 March 2018 via mobile

I have stood with embassy suites for 5 years and yet this is the worst one I have stood at roach in the bathroom laziness and lack of cleaning and I had to go DOWN stair from 15 floors several times to to express this and house keeping cleaned my room twice and still I find food on the floor this is where I call this quits with them.....DO NOT GO HERE WORST EXPERIENCE

Stayed: March 2018, travelled with family
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria M, Supervisor at Embassy Suites by Hilton West Palm Beach Central, responded to this reviewResponded 2 April 2018

Thank you for your recent business and for taking the time to share your experience. Please accept our deepest apologies for the less than flawless experience with your room. Please rest assured that we strive to provide the highest standard of cleanliness for all our guests and we are sorry you did not experience this. I will share your feedback with my housekeeping team and we will use this as a tool to improve upon.


Best Regards,


Maria M.
Front Office Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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