We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
11 people are viewing this hotel
Booking.com
US$149
View deal
Free cancellation until 02/05/21
Reserve now, pay at stay
Hilton.com
US$149
View deal
Free cancellation until 02/05/21
Reserve now, pay at stay
FindHotel
US$159
US$136
View deal
SAVE US$23
Expedia.comUS$149
PricelineUS$149
travelup.comUS$159
View all 21 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Nearby Hotels
Reviews (1,671)
Filter reviews
1,671 results
Traveller rating
1,127
313
123
55
53
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
1,127
313
123
55
53
Show reviews that mention
All reviews the galley convention center manor restaurant beautiful hotel valet parking city view west palm pool view fire pit great pool restaurants and shops per day front desk staff clematis street evita conference wpb
Selected filters
Filter
Updating list...
18 - 23 of 1,671 reviews
Reviewed 4 March 2021 via mobile

Very disappointing stay. The shower leaked Water onto the floor. The bar and restaurant charged us a 20% gratuity without notifying us before hand. The bartender was worth it but not the waiter. The waiter hid after we told him the $48 steak ala cart was over cooked. One end was black from being burned. For a side salad and side veggies it was an extra $24. The salad was good but the veggies were overcooked. The food came out Luke warm 45 minutes after we ordered. The Galley was not busy either. The waiter did show back up to clear the table and give us the bill. He never said sorry. We told the bartender about it and she apologized and offered us a free desert. Not all was bad. Besides the bartender the front desk staff was very friendly and the parking attendants were as well.

Date of stay: March 2021
Trip type: Travelled as a couple
1  Thank K9460PGrogers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David Ecija, General Manager at Hilton West Palm Beach, responded to this reviewResponded 7 March 2021

Hi K946OPGrogers,

Thank you for the valuable feedback.

I am truly sorry for the inconveniences you experienced during you stay. No shower should ever be leaking and I ensure you we will take a look and have it fixed. I also will pass on your experience at Galley regarding the inconsistency with communication.

Thank you again for the feedback and I do hope we see you again and show you a much better experience.

David Ecija
General Manager
Hilton West Palm Beach

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2021

Took a much needed break from every day schedules and decided to book at this Hilton due to the location. I loved how easy it was to walk across the street to City Place but truly felt as if Hilton WPB ended up offering everything I wanted on site. Their restaurant was perfect for outside dining during the beautiful evening, the staff was friendly and my room was clean & spacious. Being able to take advantage of digital key service and mobile messaging made my stay feel covid safe and easy! Don’t forget to grab a cup of coffee and go poolside for a truly tranquil afternoon!

Date of stay: February 2021
Trip type: Travelled with friends
1  Thank Gi25na
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David Ecija, General Manager at Hilton West Palm Beach, responded to this reviewResponded 7 March 2021

Hi Gi25na,

Thank you for the awesome review!

I am so glad you were able to relax and enjoy everything the hotel has to offer. Even during difficult times we work endlessly to ensure our guests can truly relax while staying with us.

Thank you again and we look forward to your next visit.

David Ecija
General Manager
Hilton West Palm Beach

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 February 2021 via mobile

Very clean. Felt completely safe with the programs to mitigate the spread of Covid. Nice staff and convenient location to city place and airport. Quick walk to view the inter coastal. I highly recommend this hotel.

Date of stay: February 2021
Trip type: Travelled solo
Thank wolfpak92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David Ecija, General Manager at Hilton West Palm Beach, responded to this reviewResponded 24 February 2021

Hi wolkpak92,

Thank you for the outstanding review!

We work very hard to provide a clean and safe environment for our guests to relax so your feedback is great to hear. I will be sure to pass on to the rest of the team.

Thank you again and we look forward to your next visit.

David Ecija
General Manager
Hilton West Palm Beach

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 February 2021

Stayed at Hilton WPB for 4 nights while visiting friends in the surrounding area for an extended golf weekend to get away from the northern cold. The hotel provided me a mini resort style feel which was great. Beautiful pool area, 2 restaurants and one with a bar that becomes lively at night. Service and waiters were great. Front desk super helpful. Typically a Marriott guy but this trip could sway me. Thank you Hilton!

Date of stay: February 2021
Trip type: Travelled solo
1  Thank Michael8944
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David Ecija, General Manager at Hilton West Palm Beach, responded to this reviewResponded 24 February 2021

Hi Michael8944,

Thank you for the awesome review!

We are thrilled you had such a great time during your weekend get away. The team works endlessly to provide a relaxed, clean, and fun environment for our guests.

Thank you again and we look forward to your next visit.

David Ecija
General Manager
Hilton West Palm Beach

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2021 via mobile

great stay at the Hilton West Palm. excellent service and felt very safe due to their Covid practices. will return! great location near shopping and restaurants too! touch less check in and out and texting service for all was very helpful!

Date of stay: February 2021
Trip type: Travelled as a couple
1  Thank jelwe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David Ecija, General Manager at Hilton West Palm Beach, responded to this reviewResponded 7 March 2021

Hi jelwe,

Thank you for the amazing review!

Our team works very hard to ensure our guests have a safe and clean stay during such difficult times. It is great to hear you noticed their efforts and I will be sure to let everyone know.

Thank you again and we look forward to your next stay.

David Ecija
General Manager
Hilton West Palm Beach

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews