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Reviews (235)
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All reviewsfront deskyogurthot oatmealroom was cleansafe areabreakfast selectionmillhouse restaurantnight's sleepwalk in showerstay there againparking lotstayed one nightbreakfast areagreat stoplong drivefree breakfaststaff was very friendly
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Reviewed 11 October 2017

Had a family emergency in Brunswick and needed a handicapped accessible room on the first floor. Julia was very helpful in getting us a room with a roll in shower. Denise was so friendly when we checked in after a long drive from Atlanta. Clara made sure we had a delicious fresh breakfast each morning. Gwen helped us find restaurant that would deliver dinner after a difficult day at the hospital with our sister. Can't say enough wonderful things about the staff. Our room was clean and comfortable. The hotel is going through a renovation on the 3rd floor. I think Hurricane Irma may have gotten the roof. We look forward to staying here on our next trip.

  • Stayed: October 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank H L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2017

The service was awful. We got there at 3:00 and they made it seem like we were so early and inconveniencing them. They said my room was not ready but they'd 'see what they could do'.... how nice of them.

My wife went to the front desk later to ask for a corkscrew, and got a lecture on how others don't return them so they stopped replacing them. It's a $3 utensil for goodness sake!
The TV would not turn on so we called the front desk. They said they'd have to get someone from the adjacent hotel - trying to put us off.
I called back and said - sure... send him over - then they said they couldn't do that either.
My wife then played TV repairman to discover that behind the dresser where it was supposed to be plugged in - it wasn't. So we had to figure out how to move the dresser to plug it in.... Just seemed like everything was going wrong.

Look at my photos.. the exercise room - just an empty carpeted room! Maybe they added something later, but that doesn't do anything for me.

The shower looked like it had been patched with Bondo and rusted thru - see that photo. Disgusting.

The breakfast had bananas that looked like they were pulled from the grocery store dumpster... they were that spotted (photo for that too).

Luckily it was just one night as we were staying on Jeykll the rest of the vacation.

Avoid it...

  • Stayed: July 2017, travelled on business
    • Value
    • Rooms
    • Service
3  Thank dbernstein
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena P, General Manager at Fairfield Inn & Suites Brunswick, responded to this reviewResponded 14 August 2017

Thank you for taking the time to complete the review in regards to your recent stay at the Fairfield Inn & Suites Brunswick.

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for any issues you may have encountered. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward.

Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Brunswick.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2017

Rarely is walking into any hotel lobby's entrance fully representative of the entire hotel. And, this is no exception. The lobby is decent, and the service at the front desk good. The rest of the hotel from my eyes is substandard.

Popcorn ceilings, "orange peel" walls,...both signs of 80's or early 90's. Carpeting was an awful dark blue with checkered pattern. The problem with the dark colored carpeting is that you don't know what you are walking on while bare footed.

Other:

no shampoo, no conditioner in room

the "high speed" internet @ $4.95/night was not high speed

cheap little hair dryer

aging hallways with one single elevator
.
somewhat of a paper wall syndrome as ability to sleep was disrupted a couple of times from noise in adjacent room.

Fairfield Inn is one of my favorite business hotel chains to stay,...dollar for dollar. It's just that this one doesn't live up to most. While I prefer to stay in Starwood and Marriott brands, the next time in town will be in a competing chain across the parking lot.

  • Stayed: May 2017, travelled on business
    • Location
    • Rooms
    • Service
1  Thank Gypsy0004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena P, Manager at Fairfield Inn & Suites Brunswick, responded to this reviewResponded 27 May 2017

Thank you for taking the time to complete the review on Trip Advisor in regards to your recent stay at Fairfield Inn & Suites Brunswick.

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. Your feedback upon departure was shared with the appropriate hotel team.

Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Brunswick.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 May 2017

I recently have started making the switch from IHG properties to Marriott Properties, and the Fairfield Inns I have been staying at are doing a good job of assuring me I made the right decision. This property is nicely kept with a friendly staff, and very conveniently located.

Stayed: May 2017
Thank Dale S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 May 2017

We were stayed one night on our way back home to VA. Our check in was fine and clerk was very pleasant. Our room was clean and comfortable. The bed was very nice. The breakfast was typical, eggs, sausages, breads, fruits ect. We would stay again.

Stayed: May 2017, travelled as a couple
Thank Dawn R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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