We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
GardenInn.com
US$83
View Deal
Free cancellation until 14/03/21
Reserve now, pay at stay
Booking.com
US$83
View Deal
Free cancellation until 14/03/21
Reserve now, pay at stay
FindHotel
US$97
US$80
View Deal
SAVE US$17
Expedia.comUS$83
Hotels.comUS$83
ZenHotels.comUS$97
View all 17 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Nearby Hotels
Reviews (862)
Filter reviews
862 results
Traveller rating
515
160
77
55
55
Traveller type
Time of year
LanguageAll languages
Traveller rating
515
160
77
55
55
Show reviews that mention
All reviews small lake business park office park hotel is located clean rooms staff was very friendly pond hgi geese ga wedding reunion target housekeeping interstate
Selected filters
Filter
Updating list...
1 - 6 of 862 reviews
Reviewed 28 December 2020 via mobile

We arrived a little later in the evening from traveling with two toddlers. It smelt cleaned for sure but then as we started to unpack and settle I noticed the floor was nasty. There was food actually different types of nuts on the floor next to the bed. So what does this mommy do I start dusting and sure enough the headboards and phones and just things in the room haven’t been dusted clearly. I notified the front desk sweet sweet lady said she would let management know. I started cleaning myself with my cleaning supplies I carry with me even though I shouldn’t have to.

Date of stay: December 2020
Trip type: Travelled with family
Thank hollybY9869VE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindy Webb, Sales at Hilton Garden Inn Columbus, responded to this reviewResponded 28 December 2020

Thank you for taking the time to write a review about your stay with us. We truly appreciate your feedback and are very sorry for the conditions you encountered. We will address your comments with our team as we work to improve our guest experience. Your input is genuinely helpful, as it is the first step in identifying areas where we can better our guest services during this exciting time of change and growth for our hotel. We hope you will come visit us in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2020

We booked with Hilton in Columbus, GA over Thanksgiving for 4 nights in a junior suite. We had NO maid services all four days even though we specifically asked at the front desk to at least change our towels. The toilet ran, the sink clogged, lights were burnt out (one was actually screwed in wrong), black mold in the shower, and the thermostat did not work (although upon inspection the batteries were in backward). WOW can't believe they can stay in business!! Not the Hilton of the past.

Room tip: Do NOT request 301!!!
Date of stay: November 2020
    • Location
    • Cleanliness
    • Service
Thank kathybX2839MB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindy Webb, Sales at Hilton Garden Inn Columbus, responded to this reviewResponded 2 December 2020

Thank you for taking the time to write a review about your stay with us. We truly appreciate your feedback and are very sorry for the conditions you encountered. We will address your comments with our team as we work to improve our guest experience. Your input is genuinely helpful, as it is the first step in identifying areas where we can better our guest services during this exciting time of change and growth for our hotel. We hope you will come visit us in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2020

My family has stayed here for years and used to love this property. Sadly, it has fallen into disrepair and suffers from poor management. On our recent stay, we rented four rooms and a banquet room. The rooms were dirty. The air conditioning vents were literally caked with dust and grime that has to be years old. The sinks didn't drain properly. The bedside lights were inoperable. The A/C cover literally fell off onto the floor one nigh and you could really see just how dirty the unit was. The windows were so filthy you couldn't enjoy what we know is a beautiful view of the lake. On three different occasions a staff member called "maintenance" to address a problem. Since "maintenance" never showed, we decided he was actually a ghost and that the staff just humored guests by pretending he was real. I heard two different guests checking out who were complaining of roach infestations in their rooms (We did NOT have this problem). Hotel appears to be understaffed and the existing staff just really isn't that helpful - probably are overworked. We won't be back. So sad.

Room tip: Ask for a lake view but bring your own windex or you won't be able to see it.
Date of stay: October 2020
    • Location
    • Cleanliness
    • Service
Thank Larfsan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy Leader, Guest Services / Front Office at Hilton Garden Inn Columbus, responded to this reviewResponded 6 November 2020

Dear Larfsan,

Please accept my deepest apologies for the issues with your stay. I would like to speak with you further regarding this and hope that you will give me a call personally at your earliest convenience. I look forward to speaking with you.

Sincerely
Amy Leader
Assistant General Manager
Hilton Garden Inn
706-660-1000

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2020 via mobile

With any visit to a hotel you run into a few things that stand out. First was how hospitable the staff was. Second was the charge if $11.20 for a $4.09 breakfast. Last was the unclean room.

Overall the stay for a night was very nice.

Date of stay: October 2020
Trip type: Travelled on business
Thank Drew M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindy Webb, Sales at Hilton Garden Inn Columbus, responded to this reviewResponded 28 December 2020

Thank you for taking the time to write a review about your stay with us. We truly appreciate your feedback and will share your comments with the staff. We hope to see you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2020 via mobile

This hotel sits next to a small lake in a commercial area near Columbus proper. The hotel was clean, staff friendly, and the amenities were good - given the pandemic. Pool was closed, unfortunately, and much of the sitting areas were limited.

The rooms were very clean and were pandemic proofed as much as possible. Even the television controllers were wrapped. The room had plenty of storage, contained a fridge, writing desk, lots of usb and good WiFi. Loved the lamps, which helped this old married couple whose sleeping patterns do not always match. The staff was very friendly and seemed very competent. Good stay!

Date of stay: October 2020
Trip type: Travelled as a couple
1  Thank 962anthonyp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindy Webb, Sales at Hilton Garden Inn Columbus, responded to this reviewResponded 28 December 2020

Thank you for taking the time to write a review about your stay with us. We truly appreciate your feedback and will share your comments with the staff. We hope to see you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews