On the 26th February, I has to attend a business trip to Kampar, after several discussion with my husband we have decided to stay at Grand Kampar. The rate is around RM150 to RM200, because of the name and the majestic ambient we would like to give a try. The spacious parking, the staff all well groom's. At that time we know we have made a right decision to choose this Hotel compared to other. We were given a fifth floor room and very spacious. There's nothing special if compared to other hotel that we had stayed before. After several hours we felt that the air-conditioning is not functioning properly. But we call the housekeeping staff to make sure the setting is correct, she admits that. After a while we decided to ask a reception to send a maintainance person. Once the friendly maintenance Mr. Ganesh came in and do some checking he told us that the air-conditioning need to refill. With split second he went off and came back told us that he arranged with reception to change our room. We actually can't stand the smell and further more there is a child with us. Suddenly a call from reception require us to prepare our belonging and they will arranged a new room for us. In a split second a Manager Mr. Wan knock our door and bring us to a new room which is a upgraded room. The room have carpet floor, new slim TV, a bath tub and extra toilet amenities. The air-conditioning is well function. After a while the manager Mr. Wan, once again double check our room.
I would like to thank Mr. Ganesh (maintenance) that working hard to make sure the air-conditioning work properly and further more think beyond his duty to try get us to change room, and he keep told us that he want our son sleep well. I also would like to thanks to reception Manager Mr. Wan for good coordination with the maintenance just to make sure your guest is happy with their stay. Thank you and I proud to say this is really Grand Hotel in Kampar suitable with the name given.