We rejected the first room because of hygiene concerns. We lived with the replacement. The room was dated, seemed humid and not comfortable. Bird poo covered the ledges and walls of the building, visible from the room. The path to the guest parking at the back stink with food waste and stagnant liquid. Breakfast was not good
We had a very good experience staying at this hotel, although its only for 1 night. Arrived and checked in during evening time. Next morning we had a delicious breakfast. This hotel was a bit old and needed some renovation but its fine.
Check in during 4th to 6th Raya. Went for breakfast and was shock they serve the empty tray. Nasi Lemak with NO sambal & need to wait even its the only choice? Come on its 9am and so many empty seats since mostly already give up waiting. Tv is so 90s with 3 channel only, not sure either flat screen tv is so expensive these days. Please avoid check-out around 11.30 because they always have other functions at the rooftop and its almost impossible for u to use their elevator. I wait for 30 minutes till give up and use their horrible staircase. Others still patiently waited even they had complaint to the staff for waiting so long. Bye Bye No More....
The room facilities were good but we have bad experience as when we checked in, in the evening, thot hot water for shower tripped apparently & no hot water supply. It was a rainy day & we had to have ice cold shower at night. It took them more than 6 hours to rectify this. parking was very limited & no reserved parking for checked-in customers. Other than that, the rest is very good. Breakfast is also good - Malaysian style.
Thank you for your valuable feedback. Your comment had been channeled to the respective department for further improvement. Looking forward to your next visit soon.
Parking - make sure to park at hotel parking behind hotel. There's no signboard from the entrance to inform more parking available. I've been fines by Majlis Perbandaran because I thought the parking in front of hotel can be use.
Lobby - The staff are not that friendly, if you are not booking they answered nak x nak je. There's no shame in smiling to your customer.
Room - It's time you change the tv into LCD, only few channel are accessible. Not as claimed at remote controller. The air-conditioned is functioning well but it make your nose and throat dry.
Toilet - Toothbrush, toothpaste, and hair conditioning not provided. There's hair in bathtub from previous tenant. Pls change the head sprinkler, maybe you got it since the 90's. The pressure water from shower also low.
