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“Excellent service from The Bistro in the morning”

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Courtyard Atlanta Northlake
Ranked #3 of 11 Hotels in Tucker
Reviewed 11 December 2017

Tesa provided excellent service for breakfast at The Bistro. I arrived a little before opening time at 6:30 a.m. She opened right on time with a big friendly smile and hello. I have stayed at this hotel a few times previously, and Tesa recognized me and welcomed me back to the hotel. Her service was prompt and professional. She exceeded my expectations.

  • Stayed: December 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Don L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5 - 9 of 171 reviews

Reviewed 27 October 2017 via mobile

This is the second oldest Courtyard in the country and is well located in the northeast area of Atlanta; however it has the following issues: uneven service (the afternoon manager never greeted me when I arrived), sloppy attention to detail (the front desk agent did not give me back my credit card, claimed I took it back, and didn’t realize it necessitating that I cancel my card and get a new one, and inaccurate billing (I registered under a senior discount and was billed at the regular rate) and finally no elevators have been put to accommodate disabled guests. This would be a good project for an ambitious manager as it needs a great deal of work.

Stayed: October 2017, travelled on business
Thank jonathb5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ancathompson, General Manager at Courtyard Atlanta Northlake, responded to this reviewResponded 29 October 2017

jonathb5
Thank you for taking the time to review our hotel. As we spoke during your stay the hotel is in the process of making a lot of exciting changing. The AGM and I are still relatively new to this property, but are both committed to making all the proactive corrections needed to better service our guest.
I hope you will give us another chance to earn your loyalty. As stated we have many changes in mind that will benefit all of our guest.

Again, thank you for the review.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2017 via mobile

Location is close to 285 and many restaurants are close Receptionist was helpful and professional. Room has been updated though the sliding door hardware is loose and damaged. Room on 1st floor was quiet. Parking was adequate and close to room.

Pool and gathering areas are a bit tired and the landscaping is poor.

Stayed: October 2017, travelled with family
Thank Christopher T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 October 2017

Hotel in a good location right off the interstate, near lots of shopping and restaurants. Checked in early (Marriott Rewards member) and check in went very smooth and quick. Marissa was WONDERFUL!!!!! Room was the average room, clean, and spacious. I particularly like the colors chosen to decorate. Each staff member I encountered was respectful and helpful. I had an issue with my keys, but eventually found that it was operator error.

Stayed: October 2017
Thank TSH74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2017

We reserved a block of eight rooms for five nights. We completed the required credit card authorization form prior to our stay (which was received, then couldn't be found, then found again). When our group left on the final day the invoices were not picked up so I requested copies upon our return home. After calling six times, emailing twice, and going online through the corporate site I still do not have any invoices. Voice box is full for the sales manager - good way to avoid calls. Front desk unable to assist. Will not stay here again.

  • Stayed: August 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Thank 2,431
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Courtyard Atlanta Northlake

Address: 4083 Lavista Rd, Tucker, GA 30084-5206
Region: United States > Georgia > Tucker
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 11 Hotels in Tucker
Price Range: RM 387 - RM 599 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Atlanta Northlake 3*
Number of rooms: 128
Official Description (provided by the hotel):
Guests will appreciate our spacious guest rooms, improved work space and complimentary high-speed internet access. Visitors in town for meetings will appreciate our 1,356 square feet of event space and on-site catering service. The hotel is located accross from Northlake Mall, with a lot of restuarants and shopping within walking distance. ... more   less 
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Also Known As:
Courtyard By Marriott Atlanta Northlake Hotel Tucker
Courtyard Hotel Atlanta Northlake
Courtyard Tucker
Tucker Courtyard
Tucker Marriott

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