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“Don't believe the pictures and the pizzazz about this hotel!”
Review of Econo Lodge

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Econo Lodge
Ranked #24 of 24 Hotels in Idaho Falls
Reviewed 14 August 2017 via mobile

Have stayed there two different times and I thought the first time was bad we'll OMG the second was a disaster! First of all my first room that was assigned was to dirty to stay in so went and complained and was given a new room. Well it wasn't much better than the first one but I was tired and accepted it after a 15 hr day. Stepped into the shower and looked up on the shelve and found not only someone else soap but dirt that was unbelievable. Complained to management I believe was one of the owners who I assume doesn't care and he said it will be taken care of. Upon my arrival that evening stepped into the shower and believe it or not soap still there along with the filth. I again mention the to the owner/manager upon checking and I got the I don't care attitude. When talking to the tour guide he stayed he also had to change rooms along with 8-9 other guest rooms. My customers were very upset at the accommodations and asked there travel absent for a complete refund for 11 rooms. Hope I never have to stay there again! I am a tour bus operator and these rooms are set up by the travel agent!!

Stayed: August 2017, travelled on business
1  Thank Larry U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 14 August 2017

Dear Larry,
First of all we apologize for inconvenience..we work so hard to keep good costumer service for our hotel no matter what.. I have investigated your case with all the employees worked that day. when your Travel agent booked 40 rooms for 3 nights ..almost 80 people showed up.. Hotel process is like we make bunch of keys and hand it over to your tour guide as he distribute to rest of the group and driver at the end cause you have to park your big bus and come up to him and collect...mean while when people take key to room and check into room they use room and get back to him(tour guid) say they didn't like upper level instead they get bottom...so tour guid take the key back and quickly give them bottom level without checking room and allot it to next who ever come to checkin so may be you have got that room. we as management will not be responsible once the clean rooms are assigned .we feel very sorry this is being happened lot of times even after mentioning to you travel agent Lucia LU. please talk to her and resolve..Thank you

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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10 - 14 of 72 reviews

Reviewed 10 August 2017 via mobile

The hotel is presently located in the middle of a construction zone. Staff were dealing with upset guests upon my arrival. When I went to my room, another first stopped me to ask about my room and indicated theirs was "not acceptable" and they'd asked for a new one. When I arrived to my room, the lights were on, the water in the tub was running, the room was dirty, bedding was missing, and what bedding was there was rumpled. It didn't look like the room had been cleaned in quite a while. Staff were unconcerned about the problem and didn't offer any resolution. We ended up somewhere else. I prepaid for this room and they didn't offer a refund, but I'm still hoping to get one.

Stayed: August 2017, travelled with family
Thank Laurah_77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2017

We had a great family mini vacation at our favorite Hotel. They go above and beyond each and every time. The managers are always in the lobby, making sure every customer is being taken care of. Free Breakfast has plenty of variety, and lots of choices. The rooms and the bathrooms are extra clean. We always tell everyone about this hotel and it's amazing service. You just can't go wrong when you stay here. I look forward to returning again soon and hope to bring my family!

Room Tip: great option
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  • Stayed: July 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank soniaaaru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2017

You can't beat the location! It is right in the center of everything. Easy to get everywhere.Best place ever, best service, friendly mangers, I can't tell how much I got love with place.Best mangers I have seen they do more than their jobs, they do excellent job.Thanks a lot for your co operations.The service here is amazing.Best regards

Room Tip: Great location
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  • Stayed: June 2017, travelled with friends
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2017

Rebranded Inn and Still in it's Remodel Phase . All Carpet Removed from Room if this is Something You Like or Dislike . Very Basic Room as far as Furnishings but it was Clean . Bathroom was Missing Soap & Shampoo . My Reservation Stated Room had Micro / Fridge but this was Not So . A Very Basic Breakfast was Provided . Personally Thought Rate Paid was Higher than it Should Be . There are 4 other Choice Hotels to Choose From in Idaho Falls that you may wish to check out .

Stayed: July 2017, travelled on business
Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Econo Lodge

Address: 888 N Holmes Ave, Idaho Falls, ID 83401-2625 (Formerly Pinecrest Inn)
Region: United States > Idaho > Idaho Falls
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #24 of 24 Hotels in Idaho Falls
Price Range: RM 141 - RM 392 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Econo Lodge 2*
Number of rooms: 92
Official Description (provided by the hotel):
A beautiful place, right opposite the Pinecrest Golf Course. Clean and beautiful rooms, Has attached Bar /Lounge. Close access to the Freeway. Friendly Staff, Free WiFi & Breakfast, close to food joints. Enjoy the peace and calm of the neighborhood. ... more   less 
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Also Known As:
Pinecrest Hotel Idaho Falls
Best Value Pinecrest Hotel
Best Value Pinecrest Motel

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