Quick catch up with a friend so we sat at the bar- it had been occupied so they cleared the plates and glasses and didn't even wipe the bar top before putting napkins down and producing the napkin/silverware-
Uh- but we were at the hotel next door and famished so figured it is M&S... good food is coming... like NYC, DC, Cinci etc.
We perused the wine list and some of the Coravin/Argon tech glasses caught our eye but we didn't know them and at $30+/glass we figured a taste was in order- the bartender informed us "we don't do tastings for these premium wines"- really- we are about to drop $200 plus for dinner and drinks and that is your attitude? We should have walked- Mastros, Prime, RPM and many other places provide a taste of their premium list.
So we persevere and order soup, salad, octopus and steaks.
Octopus comes first (v salad) and it is tough. Soup is cold so we ask for a redo- comes back luke warm. Salad arrives and it is wilted. Steaks come around and not cooked to order... send back and still wrong- really- the whole time the bar service team is gone so order wrong and we wait- no one asks how anything is and are we happy?
3rd try isn't right but we are done so we eat around the parts acceptable... shared it wasn't so good with the staff and got the shoulder shrug- no compensation- so we pay and leave and they thank us for coming in- yes we shorted the tip but wow this was a terrible experience. Checking with other people our experience isn't unique. Customer service is so poor it is hard to imagine what was going on this evening... never saw a manager or someone to share our concerns with that evening.