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The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago
Ranked #6 of 192 Hotels in Chicago
Reviewed 26 August 2017

I spent 2 nights here as part of a girls' weekend. Every part of the stay was perfect, beginning with the glasses of champagne that greeted us at the check-in desk. The hotel is conveniently located within walking distance to many great shops, restaurants, theatres, attractions and more. We were given a room on the 11th floor facing north. I was impressed with how little street noise we heard. The room was well appointed, roomy and clean -- with very comfy beds, and as others have said, the largest TV I've ever seen in a hotel. The first night we dined and enjoyed cocktails at the rooftop restaurant. Service was a bit slow, but the food and drinks were delicious, and the views pleasant.

I was equally impressed with the staff. We booked 2 rooms through Hotwire and ended up not needing one. Although non-refundable through Hotwire, the hotel was booked that night and told us they could use the room. They authorized the cancellation if I called Hotwire, which I did and all was taken care of. Many thanks to Stiffini (sp?) at the front desk for her quick thinking and assistance!

Suggestions for dining: It's about a 3 block walk west to RPM Italian (yum) and one block north to Eataly. For cocktails with a view head a few blocks north to the Terrace at Trump Tower, or over the river to London House.

Stayed: August 2017
Thank jlbusk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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150 - 154 of 337 reviews

Reviewed 26 August 2017

Jillian Obina, a sales coordinator with The Gwen, assisted me in looking for meeting spaces for a professional networking event I organized. She was very thorough when it came to know how to cater for my group's needs. This includes but was not limited to nearby attractions, the type of amenities The Gwen can assist in making my event go above and beyond, and efficient hosting for a group as busy as mine. Thanks Jillian!

Stayed: July 2017, travelled solo
Thank Jeselle O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2017

I just fell in love with this hotel all over again. It used to be The Conrad and now it has been revamped (very nicely) and is The Gwen. Everyone on the staff makes sure you are having a wonderful stay. I want to give a special shout out to Tiffany (front desk), Mark Smith (bellman / valet) and Stojan (bellman). They always met me with a smile and a kind word. Tiffany made this anniversary trip extra special for us! Mark Smith recommended wonderful places to eat and visit and Stojan helped make our departure day less stressful by storing our luggage and shopping bags and allowing us an extra hour to grab some Vosges chocolates to take home. if you have a special occasion, I highly recommend staying at the Gwen. We will be back in December for sure.

Room Tip: Ask at check in for the best available room. I suggest booking directly through SPG.com to get what...
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  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Service
1  Thank palmettomansc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2017

Upon a late arrival I was greeted by Londale, who was kind and friendly. He made sure that I was comfortable, felt at home and had a great stay. I had a room on the 11th floor with a great view. The bed was comfortable. The TV was huge. The Wifi was strong. The location near the magnificent mile was amazing. Overall I loved staying at the Gwen. Amazing service, great location, very comfortable and nice sized room. I will be back!

  • Stayed: August 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Jonah K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2017

The wonderful staff, from front desk to the doormen, make this great hotel a 5 star designation. The location can't be beat for the downtown Chicago experience. Seems to have been recently renovated plus access to Nordstroms mall and a rooftop bar. The hardest working bellman in the industry, Sherwood, will take care of any needs you have. Entire group friendly & responsive.

  • Stayed: August 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Robert E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago

Address: 521 North Rush Street, at Michigan Avenue, Chicago, IL 60611-3646 (Formerly Conrad Chicago)
Phone Number:
Region: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Luxury Hotel in Chicago
#16 Business Hotel in Chicago
#17 Romantic Hotel in Chicago
#21 Family Hotel in Chicago
Price Range: RM628 - RM2,097 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago 4.5*
Number of rooms: 311
Official Description (provided by the hotel):
Introducing our newly transformed guestrooms, with splendid views of the Windy City, The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago is rooted in the history and heritage of the city's Magnificent Mile, paying homage to the 1930s in both its architecture and ethos. The newest member of Starwood Hotels and Resorts' prestigious group of Luxury Collection Hotels is an artistic icon that exudes timeless style and elegance. Housed within the landmark McGraw-Hill Building, The Gwen features an Art Deco aesthetic amplified by a sculptural façade, famously created by artist Gwen Lux in 1928. The idea of a female artisan making her mark in a predominantly male design city depicts an exciting atmosphere of change. The building has been home to many stories in its illustrious past, and today The Gwen provides the ideal canvas for guests to create their own distinct memories. This 311-room hotel includes 199 King accommodations with separate soaking tubs and showers, 54 Double/Double accommodations, as well as 34 luxurious suites, including some featuring beautiful terraces overlooking Michigan Avenue. The inventory, which averages 380 square feet per guest room, includes rooms that are ADA-accessible. Guests of The Gwen can enjoy the use of plush bathrobes and slippers to make their stay more comfortable, as well as complimentary in-room basic Internet access (wired and wireless), a 42-inch flat screen television with HD stations, a surround sound system, a Keurig brewing system, and an in-room safe. Offering the best of Chicago from right outside its doors, The Gwen is located on the Magnificent Mile, minutes away from premier shopping, world-class dining, and exciting cultural and entertainment hotspots, such as Navy Pier and Millennium Park. Connected to The Shops at North Bridge, The Gwen provides guests with enclosed access to upscale retailers, such as Nordstrom Michigan Avenue, and Stuart Weitzman. ... more   less 
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Also Known As:
Conrad Chicago Hotel Chicago
Chicago Conrad

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