I really, really wanted to love this hotel, but it just had a few shortcomings for me to consider it a "luxury" hotel. For starters, we arrived around 11:00 AM and asked about the possibility of an early check-in (which had been noted in our reservation.) The desk agent was not particularly friendly or helpful, and she said there was not a room ready yet (OK, that's understandable), but that if we wanted an early check-in when a room became available it would be $30. In my many years of hotel stays, I have never, ever heard of or been charged an early check-in fee. Late check-out fees, yes, but I have checked in early multiple times for no charge. Totally new to me. We said no since we had 2:00 tickets for Hamilton, so we opted to store our luggage and come back later after the show. At 1:20 they called to say there was a room available, but since we were already headed to the show (and didn't want to pay the fee) we declined.
We returned later that evening and finished our check-in. The room itself was very nice and spacious, and there was a nice welcoming note with some fruit and water. As mentioned in other reviews, the TV is huge and there is a convenient mini-fridge. The beds were very comfortable, and the bathroom was really nice and large. However, we had paid extra for a room with a "Preferred View," and our view was directly into the halls of the Marriott next door. Definitely not worth an upcharge.
While the bathroom was very nice, most of our towels had stains on them. Also, it was nice to have the cotton pads/qtips, but I opened them the first night, used a couple, and the remaining ones were thrown away and never replaced. Our water bottles were also only replaced one time during our 3 night stay.
The hotel's location was very convenient, the lobby was beautiful and comfortable, and the water and coffee provided in the lobby were appreciated. Overall I'd probably give the property a 3.75 because of the things noted. However, with the other many great choices in the same area, I don't think I would stay here again.
- Official Description (provided by the hotel):
- Introducing our newly transformed guestrooms, with splendid views of the Windy City, The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago is rooted in the history and heritage of the city's Magnificent Mile, paying homage to the 1930s in both its architecture and ethos. The newest member of Starwood Hotels and Resorts' prestigious group of Luxury Collection Hotels is an artistic icon that exudes timeless style and elegance. Housed within the landmark McGraw-Hill Building, The Gwen features an Art Deco aesthetic amplified by a sculptural façade, famously created by artist Gwen Lux in 1928. The idea of a female artisan making her mark in a predominantly male design city depicts an exciting atmosphere of change. The building has been home to many stories in its illustrious past, and today The Gwen provides the ideal canvas for guests to create their own distinct memories. This 311-room hotel includes 199 King accommodations with separate soaking tubs and showers, 54 Double/Double accommodations, as well as 34 luxurious suites, including some featuring beautiful terraces overlooking Michigan Avenue. The inventory, which averages 380 square feet per guest room, includes rooms that are ADA-accessible. Guests of The Gwen can enjoy the use of plush bathrobes and slippers to make their stay more comfortable, as well as complimentary in-room basic Internet access (wired and wireless), a 42-inch flat screen television with HD stations, a surround sound system, a Keurig brewing system, and an in-room safe. Offering the best of Chicago from right outside its doors, The Gwen is located on the Magnificent Mile, minutes away from premier shopping, world-class dining, and exciting cultural and entertainment hotspots, such as Navy Pier and Millennium Park. Connected to The Shops at North Bridge, The Gwen provides guests with enclosed access to upscale retailers, such as Nordstrom Michigan Avenue, and Stuart Weitzman. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Agoda, Ctrip TA, Booking.com and Hotels.com so you can book your The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Conrad Chicago Hotel Chicago
- Chicago Conrad