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“Great Location... Average Hotel”
Review of Inn of Chicago

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Inn of Chicago
Ranked #149 of 191 Hotels in Chicago
Reviewed 30 January 2012

You can't ask for a better location if you're staying in downtown Chicago. It's centrally located close to great restaurants and shops along the "Magnificent Mile". I found the majority of the hotel staff to not be very friendly. The rooms were adequate size, but you could hear the folks staying next door due to the ventilation system... you could actually see the lights in the room next door when looking through the vent while standing in the bathroom. I would say this is an average hotel. You can find way nicer accomodations, but I'm sure you could equally find way worse as well.

  • Stayed: January 2012, travelled on business
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1  Thank jjcain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KokuaHospitality, Guest Services at Inn of Chicago, responded to this reviewResponded 28 February 2012

Dear jjcain,
We too can agree that our location is centrally located in the heart of downtown Chicago. With regard to your comment about our staff, we are truly surprised; as you can see from other reviews, our staff is very friendly and welcoming. I will try to research this and see who you may have dealt with so that I can address it. We apologize if our accommodations did not exceed your expectations, but would like another opportunity to regain your confidence in us.
Best,
Guest Services

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1,113 - 1,117 of 1,835 reviews

Reviewed 30 January 2012

This hotel is located off the Mag Mile and is a great spot to base yourself for the whole city, but I had a few issues with the hotel. The first was check in - we arrived at 6pm (checkin started at 3pm) and our room was still not ready. We were not the only ones who had to wait either. After another 30 minutes our rooms were finally ready for checkin. The lobby looks great, but the room itself was a bit shabby. The bed was clean and very comfortable, but the carpet is worn, wallpaper was peeling and cracked, and the varnish is worn off of the wood trim. The closet door paint was chipped and the bi fold door creaked every time you opened it. The bathroom is very tiny and our toilet seat was chipped, but at least we had hot water in the shower. No free internet in your room (it costs $10.00 per day), but you could use it for free in the lobby. The last thing that bothered me was that there is no inhouse room service. It is provided by a small Italian restaurant down the street. You can be connected via your room to the restaurant, but be careful they will charge you for the phone call (even though they call it their "room service")
It is one of the more affordable mag mile hotels, however I would pay the few dollars more for a better hotel next time.

  • Stayed: January 2012, travelled on business
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Thank mele25773114
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KokuaHospitality, Guest Services at Inn of Chicago, responded to this reviewResponded 28 February 2012

Dear mele25773114,
Thank you for providing us with your valuable feedback. We sincerely apologize for the delay you experienced upon check-in. It seems your guest room had multiple shortcomings that need to be addressed immediately. We will be sure to investigate your comments and do a thorough inspection of your guest room to make sure the proper repairs are made. Please accept our sincere apologies for a disappointing experience.
Best,
Guest Services

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Reviewed 29 January 2012

I got a very good deal for this hotel as part of a flight+hotel bid on priceline. I was a bit skeptical about it, but it surely didn't disappoint. It is located a few steps away from the magnificent mile. The Art Institute, the Millennium Park and the Navy Pier are all within walking distance. The 22-floor hotel also provides a good view of the city from the terrace. The rooms are small, but clean and well appointed and there are room delivery options from nearby restaurants. Might encounter a long wait if you are checking in the afternoon and the hotel seemed to a bit difficult to deal with if you are a smoker.

  • Stayed: June 2011, travelled solo
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2  Thank dipayanb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KokuaHospitality, Guest Services at Inn of Chicago, responded to this reviewResponded 28 February 2012

Dear dipayanb,
We are happy to hear that you found a great deal for flight & hotel via Priceline! It is especially gratifying to know that you felt our hotel accommodations were worth the value you paid. We are glad you discovered our 22nd floor sky deck, it is our hidden gem. Our apologies if you encountered any difficulty with smoking during your stay with us. Since we are a non-smoking property, we do offer smoking posts outside of our hotel premises. It would be a pleasure to invite you back for another rewarding stay.
Best,
Guest Services

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Reviewed 28 January 2012

The Inn of Chicago Hotel is very well located, 10 minutes of walk from the beach, 5 minutes from the shopping mall, everything seems accessible from the hotel. The hall is very warm, staff are nice. The rooms aren't fancy, but they are comfortable enough to stay a couple of days. No breakfast included... but a lot of restaurants near the place.

  • Stayed: September 2011, travelled with friends
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1  Thank Bchea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 January 2012

The Inn offers what I need in a hotel.
A Very very clean room
Very quiet in the evening and early morning. Could not hear any other guests.
Bed was comfortable and the room didn't have any of those crazy hotel room sounds (buzzing, water dripping, etc).
The rooms are very basic and that is fine because I am not in Chicago to stay in a hotel room.
The only thing that may bother some other travelers is the bathroom is slight and there isn't an onsite restaurant. However the coffee shop adjacent is lovely.
In my past I traveled for business and would have felt this hotel was perfect for my needs.
If I am planning future trips I would definitely stay here again.

Room Tip: I am not aware if there is a pool or if they allow pets. I don't have those demands when I trave...
  • Stayed: January 2012, travelled as a couple
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2  Thank Lyndsey R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KokuaHospitality, Guest Services at Inn of Chicago, responded to this reviewResponded 28 February 2012

Dear Lyndsey R,
Thank you for your kind review and for mentioning all the benefits of staying with us. Although we do not offer an on-site restaurant at our hotel, there are many delicious food options that surround our location. We hope you will indeed return and look forward to seeing you again in the future!
Kind regards,
Guest Services

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Additional Information about Inn of Chicago

Address: 162 East Ohio Street, Chicago, IL 60611-3105 (Formerly Inn of Chicago Magnificent Mile, an Ascend Collection hotel)
Phone Number:
Region: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Suites Airport Transportation
Hotel Style:
Ranked #149 of 191 Hotels in Chicago
Price Range: RM307 - RM1,806 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Inn of Chicago 3*
Number of rooms: 359
Official Description (provided by the hotel):
Experience the essence of the Windy City, without the high price, at the Inn of Chicago. Just a half-block from the famed Magnificent Mile - where the city's best shopping, dining, and nightlife can be found. We offer a reasonably affordable alternative to the more expensive Chicago boutique hotels. ... more   less 
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Also Known As:
Inn Of Chicago Magnificent Mile, An Ascend Collection Hotel Hotel Chicago
Hotel Chicago Magnificent Mile
Magnificent Mile Hotel Chicago
Inn Chicago Magnificent Mile

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