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Reviews (2,132)
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Reviewed 27 March 2018

My wife and I enjoyed our stay here. Great place for the price. Location is excellent. We were able to walk almost anywhere we wanted to go including, Millennium Park, Navy Pier, Miracle Mile, St. Patrick's Day parade, several parks and more. Basically, any type of restaurant you could imagine is in walking distance. We used an UBER a few times when it was too chilly or far to walk. Chinatown, The Comedy Bar and House of Blues were all a short, inexpensive Uber ride from the hotel. Our view of the sunrise over the lake was amazing from the 15th floor.

Our room was clean and had an amazing view of Lake Michigan, Navy Pier and several parks. The entire front desk crew was incredibly friendly and helpful, especially Michelle L. who went above and beyond, especially when we wanted to book our room for an extra night. We would definitely stay here again just for the customer service.

CONS: The hotel could use some updating and I believe they are in the process of doing just that. There's a great deal of construction going on next door so be aware of that. The refrigerator and safe was great, but wish we would have had a microwave, and the ice machine didn't work on the 15th floor. Just a short trip to the 14th floor though for that. No biggie. Also, we did miss our maid service and had to ask for fresh towels but that was partially our own fault for having the Do Not Disturb sign on the door most of the day. Still, the maid service could be better. Not a deal-breaker for us though.

Room Tip: Rooms on Michigan Street have the best view.
  • Stayed: March 2018, travelled solo
    • Value
    • Sleep Quality
1  Thank Randy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EssexInnChicago, Front Office Manager at Chicago's Essex Inn, responded to this reviewResponded 27 April 2018

Hi Randy B,

Thank you for sharing your review! While we pride ourselves on our customer service, the building is definitely apart of Chicago’s history. We are constantly working hard on improving the hotel. Hopefully during your next visit we will be updated with a more modern ambiance.

Thank you again for staying Chicago’s Essex Inn, your key to the city!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2018 via mobile

So there’s always reasons to review. You loved it! Or hated it? Right? Well this place was in a GREAT location. But we were underwhelmed by the room, by the experience in general. It was my girlfriends birthday weekend. I emailed the hotel a few weeks ahead asking for some concierge services to make it special. They emailed me back saying “contact this local florist”? Um, ok? The website link was dead. Kind of like my request. I told them I would pay extra. They lost me there.

The hotel is going thru HUGE expansion next door. Tons of construction traffic. (You don’t see that online or when you book) the cement trucks were so loud. Don’t get a room on the 8th st side.

The room was outdated. Needs upgrades. The toilet was low to the ground, The sink small too. The place is tired. I will say the bed was comfy.

The cable or dish TV was poor. Often not working, no guide to explain where to go for what channels?

The bellmen were great. The location great and I mean that. Close to a lot of things to do. The future upgrades are coming it appears. But be aware when you book it’s not always what you see in pictures.

Stayed: March 2018, travelled as a couple
4  Thank DSWeimar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EssexInnChicago, Front Office Manager at Chicago's Essex Inn, responded to this reviewResponded 27 April 2018

Hi DSWeimar,

Thank you for sharing your review! While we pride ourselves on our customer service, the building is definitely apart of Chicago’s history. Hopefully during your next visit we will be updated with a more modern ambiance.

Thank you again for staying Chicago’s Essex Inn, your key to the city!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2018

I have NEVER reviewed a hotel before but I felt I had to warn others from this hotel.
The carpets are filthy, the sheets were not changed and the shower had used bottles of shampoo and cream rinse in it. Sleeping was impossible as the walls are so thin that we heard all who entered our floor. Be Warned!!!

Room Tip: Filthy stay away
  • Stayed: March 2018, travelled with family
    • Location
    • Cleanliness
    • Service
3  Thank thebrothersmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EssexInnChicago, Front Office Manager at Chicago's Essex Inn, responded to this reviewResponded 27 April 2018

Hi thebrothersmom,

Thank you for your review. We are very sorry to hear that we failed to give you the same experience that has won us so many loyal repeat guests. While we pride ourselves on our service, your experience is evidence that we can always work harder to maintain a consistent positive experience for all guests. We are taking them to heart and working towards improvement.

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Reviewed 14 March 2018 via mobile

I had a very nice stay. Pleasantly surprised at how nice it was for the cost. Staff was friendly. Location was incredible. Close enough to everything to walk but far enough that parking was reasonable.

Stayed: March 2018, travelled with friends
1  Thank Kaitlin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EssexInnChicago, Front Office Manager at Chicago's Essex Inn, responded to this reviewResponded 27 April 2018

Hi Kaitlin W,

Thank you for sharing your experience with our staff! Your feedback is always welcome.

Chicago’s Essex Inn, your key to the city!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2018

Ok hotel in Chicago in need of a refurbishments. Our room was a bit outdated but ok. We did have some view of the lac with big floor to ceiling windows. There is a building, construction site right outside the hotel but we could not hear anything from where we were. The service was good and fast.

  • Stayed: September 2017, travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank David F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EssexInnChicago, Front Office Manager at Chicago's Essex Inn, responded to this reviewResponded 27 April 2018

Hi David F,

Thank you for sharing your review with our future guest! I will make sure I share this review with my staff and the management team. We will use this feedback as a guide to improve upon our practices.

Thank you again for staying Chicago’s Essex Inn, your key to the city!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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