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Comfort Inn
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Reviews (105)
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All reviewsroom was cleannice hot breakfastwater pressure in the showermicrowave and fridgethe breakfast areawould stay here againplenty of hot watercleaning staffhotel guestsother hotels in the areaqueen bedice machinefront desk clerknice hotelfitness centerlobbyvolleyball
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8 - 13 of 105 reviews
Reviewed 21 August 2017

Comfort Inn worked easily with our group. A lower number of guests than other hotels allowed us use of the shuttle back and forth to the hotel from the venue as often as needed. Chocolate cookies and coffee always available. Heated pool plus a delicious full breakfast. What more could you ask for?

  • Stayed: August 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Barb K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Comfort Inn, responded to this reviewResponded 25 August 2017

Thank you for your business and taking the time to write such a review. We are happy your stay was enjoyable. Hope you will visit us again.

James Diller
General Manager
Comfort Inn of Crystal Lake

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2017

We planned to visit friends in the area, so we booked this hotel three weeks prior to our stay. We booked an accessible king room through the hotel website and received the confirmation email of the reservation upon booking. That email confirmed the type of room we requested. Check in went smoothly. Upon entering our room, it was obvious it wasn't the room type we'd reserved, but rather a regular double queen room. We called the front desk to let Michael know it was not the type of room we'd reserved, only to be told that we probably made a mistake when choosing the room type on line, and that we probably shouldn't use booking sites like Expedia. He said the hotel was full and they had no other rooms to change us to. After calling other hotels in the area, we found that there was a baseball tournament and all hotels were full. We looked at the original confirmation email and it was for a king accessible room...but the reminder email we received a week prior to our stay confirmed a regular double queen room. Our original reservation had been changed.

As for the hotel: the lobby was messy (popcorn on the floor, cups in the lounge area, wet spots on the floor), the area outside the 1st floor elevator was wet, and a dirty wet rag was under the ice machine. The stairwell had a hole in the wall from the door hitting it and the door handle on the stairwell door was broken. Our room was clean, and the A/C worked well. The bathtub dripped constantly, and the toilet seat was crooked. The WiFi was very slow also, probably because the hotel was full.

We are Choice Rewards members, but after this experience, we will never stay at a Choice property again.

Room Tip: If you book this hotel, check the confirmation that they send prior to check in to ensure they do not change the type of room you booked.
  • Stayed: July 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Hanklin6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Comfort Inn, responded to this reviewResponded 5 August 2017

I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail.
I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies.
I hope you will give us another try to show you the excellence this hotel can provide our guests.

James Diller
General Manager
Comfort Inn of Crystal Lake

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2017 via mobile

All of the staff is very nice and accommodating. The room was clean and location was nice. And they allow pets! I would stay here again or recommend. The breakfast was decent but nothing special, as expected.

Stayed: July 2017, travelled as a couple
Thank auryan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Comfort Inn, responded to this reviewResponded 19 July 2017

Thank you for your feedback. Clean rooms and comfortable "yours truly" are a standard for Comfort Inn. we are pleased you gave us the opportunity to serve you at the high level that you expected. Thank you for being our guest.

James Diller
General Manager
Comfort Inn of Crystal Lake

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2017 via mobile

My husband and I stayed here for one night. The hostess that night (Genevieve I believe) was very personable and hilarious. For that reason alone we would stay here again! Our room was clean and smelled great. The room was nice and cool. We opted for a room with two queen beds as it was cheaper than the king room. The queen beds were a decent size and we both fit comfortably in one bed. Water pressure in the shower was good. The provided shampoo and conditioner smelled pretty good. Hotel was well lit. The breakfast was decent and they had flavored coffee creamer (hard to find at hotels). Fitness center looked pretty good for a hotel and included a sink in the room.

Some areas do need a little improvement. The baseboards are missing from the wall on the bottom floor. Not a huge deal. The carpet in the downstairs hallway and on the stairs needed vacuumed. It looked like someone had tracked a white substance (plaster?) down the hallway and up the stairs. The window looking into the breakfast room from the hallway had a pretty good layer of dust on it. There was an arrow cut out of the carpet in our room. Nothing too terrible, just needs some attention.

All in all, we would stay here again.

Stayed: July 2017, travelled as a couple
1  Thank Wlh3sjh1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Comfort Inn, responded to this reviewResponded 19 July 2017

Thank you for your feedback. We appreciate your business. Sorry for our dust but we were in the middle of laying new tile in our lobby and parts of the hallway and breakfast room. We will be doing some more improvements soon, such as painting the exterior of the hotel and other things. Let us show you the updated Comfort Inn of Crystal Lake - you will be impressed.

James Diller
General Manager
Comfort Inn of Crystal Lake

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2017

They are remodeling right now, so it isn't pretty right now, but the room was clean and comfortable. The girl at the front desk was Super nice (gnanta, sorry I forgot your name). I will stay again next time I am in the area.

  • Stayed: June 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Milissa O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Comfort Inn, responded to this reviewResponded 19 July 2017

Thank you for your feedback. We truly enjoyed serving your family and are looking forward to having the opportunity to serve you on future visits. Thank you for being our guests.

James Diller
General Manger
Comfort Inn of Crystal Lake

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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