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Reviews (107)
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All reviewsroom was cleannice hot breakfastwater pressure in the showerwould stay here againmicrowave and fridgethe breakfast areacleaning staffhotel guestsother hotels in the areaqueen bedice machinefront desk clerkhot tubfitness centerlobbyvolleyballsink
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5 - 10 of 107 reviews
Reviewed 20 March 2018

The hotel staff is very attentive, courteous and friendly. Janice (Account Manager), James (General Manager), Bruce and Suzanne (front desk staff) welcome guests quickly and efficiently. Laura and Greg (kitchen staff) are are always cheerful with smiles on their faces. They make hotel guests feel as though they are sitting at home, with family, eating a hearty breakfast. The cleaning staff is on it. If something needs to be cleaned, they have already done it!!! That's just how fast they are. The hotel is currently under renovation. Despite this, Everything is running smoothly.

  • Stayed: March 2018, travelled on business
    • Value
    • Cleanliness
    • Service
1  Thank Ricochet2272
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General_Manager_CL, General Manager at Comfort Inn, responded to this reviewResponded 5 June 2018

Thank you for staying with us and taking the time to write this review. Our staff strives for excellence and takes pride in their work. I will pass the kind words to the staff.

James Diller
General Manager
Comfort Inn of Crystal Lake

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 February 2018

The staff was very nice and accommodating, but the building is in serious need of an update and the halls were quite dirty. Our room was clean. Only stayed 1 night and had to leave early so we did not get a chance to experience the complementary breakfast.

  • Stayed: February 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank Cardinalsfans52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 November 2017

We were looking for a hotel to stay in while we were moving out of state. We also needed one that accepted dogs and they do. But you would never know it. The rooms were clean, very roomy and beds were very comfortable. Down comforters as well. The sink and counter area were outside of the toliet and shower room. So more than one person can get ready at a time. Just off Route 14 and close to everything. The staff was friendly. The breakfast was good. Its free! Why pay more.

Room Tip: we had room on 3rd floor at end of hallway, very queit
  • Stayed: November 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank mommynelie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Comfort Inn, responded to this reviewResponded 27 December 2017


We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

Thank you so much for your business and we look forward to seeing you in the future.

Kind regards,

James Diller
General Manager
Quality Inn of Elgin
847-608-7300

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2017

Loud alarm started in adjacent room at 4:45am. It woke us both up. We tried calling the front desk 4 times in the next 15 minutes, but it was never answered. At 5am I got dressed and went down to the front desk where there was a sign: "away from the desk, back later." The desk clerk eventually returned and noted she would "look into" the problem. The alarm was silenced about 20 minutes later. The morning clerk noted she was "sorry to hear it," but would not consider a reduced rate or any other offer to make things right.
The hotel otherwise was fine. Bed was OK, bathroom was functional, climate was OK, and it had a microwave and fridge.

  • Stayed: October 2017, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Michael K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 September 2017

I always try to stay here when in town on business. Shower is hot, water pressure is good, and the bed is comfy. Not much else is that important to me. What I particularly like are the people. The desk staff is always courteous, friendly, and directs me where I need to go (since I'm not that familiar with the area). Rooms are a bit dated, but quiet and comfortable.

  • Stayed: August 2017, travelled on business
    • Value
    • Location
    • Service
Thank Dogfather96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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