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“Paper thin walls/Horrible Bed”

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Wyndham Chicago O'Hare
Ranked #4 of 9 Hotels in Des Plaines
Reviewed 18 September 2017 via mobile

The walls might as well not have been there. Heard every conversation, toilet flush, cough, tv from every room around, sides and above. The bed was like sleeping on a board. We had an early flight and tried to go to sleep early but instead did not sleep at all. A Terrible way to start vacation. Air conditioning unit was vibrating and extremely loud when it ran. The front desk guy was rude when we checked in and I asked a question about parking. The tv channels when they didn't have lines through them or just didn't work at all were dark and the tv sound was terrible. Room smelled musty and old. I was mislead by the name brand chain I supposed and expected much more. The room was clean and the shower head did have good pressure, that much was at least nice.

Stayed: September 2017, travelled as a couple
Thank Karl w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kai C, General Manager at Wyndham Chicago O'Hare, responded to this reviewResponded 9 October 2017

Dear Karl,

Thank you for sharing your hotel experience on TripAdvisor!

We sincerely apologize for the less than satisfactory stay you received during your recent stay. Your feedback on the room deficiencies have been noted and we appreciated them. There will be shared with our associates for rectification.

We hope you will give us another opportunity to serve you again on your next visit.

Please feel free to contact us for any requirements for your future stay.

Sincerely,

Kai Chow
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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49 - 53 of 96 reviews

Reviewed 18 September 2017 via mobile

We always use park and fly and this was a great experience compared to other hotels. Shuttle was prompt and was there when they said. The restaurant next door is a nice way to start vacation before flying out the next day. I think we will probably only use this hotel going forward if I can get the same rate.

Stayed: September 2017, travelled as a couple
Thank Sophie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kai C, General Manager at Wyndham Chicago O'Hare, responded to this reviewResponded 9 October 2017

Dear Sophie,

Thank you for sharing your hotel experience on TripAdvisor!

We are very happy to learn you enjoyed your recent stay and found hotel service and amenities met with your travel needs. Your comments will be shared with our associates and we look forward to your next visit to the O'Hare area. Thank you for the kind feedback.

We look forward to receiving information on your next visit and will do our best to accommodate your requests.

Sincerely,

Kai Chow
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2017 via mobile

I stayed here for business and it was a clean and well kept property with nice staff. Rooms are small and I was facing out to a parking lot and a office center across the road. The heater was noisy and their wasn't much natural light. I think there would be better rooms and I have heard they are renovating rooms. Close to Ohare and food options are around so all in all good value for money :)

Stayed: September 2017, travelled on business
Thank Heather G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kai C, General Manager at Wyndham Chicago O'Hare, responded to this reviewResponded 9 October 2017

Dear Heather,

Thank you for sharing your hotel experience on TripAdvisor!

We sincerely apologize for the less than satisfactory service you received during your stay with us. Hotel is currently renovating rooms and new case goods and beds will be replaced. New in-room lighting, decor and new wall vinyl add to the overall freshness of the rooms. 15 rooms are slated each week for renovation and no noise and interruptions of guest service while room renovation in progress.

Thank you for the feedback.

We hope you will give us another opportunity to serve you in a renovated room on your next visit to the area.

Sincerely,

Kai Chow
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2017

I had 2 nights to stay in Chicago, my flight would be very early in the morning, therefore I looked for a hotel inside the O'hare airport. Wyndham Chicago O'hare offered free 24 hours shuttle back and forth to the airport, because it is very close to the airport but out of walking range. As I intended to pay a visit to Chicago downtown area, I've used the shuttle to airport and from there I've taken CTA Blue Line, paying only $10 bucks an all day long limitless rides CTA pass. That was all of my transportation cost, plus the water taxi and shoreline taxi I've taken to see harbor and river quick cruzes. Other than that, staff was very welcoming and breakfast was very honest. Room was clean, bathroom too. Fitness center is available 24 hours, which is a plus for me. What really surprise for good was the room size. It was nice to see a spacious bedroom, fitting very well the king size bed I'd picked. The only tiny small con I would like to mention is the access to elevators are a little too narrow, making it a little difficult to use the luggage charts. It might not seem to be not so important but I have to register what happened during checkout. It was 5am and more than 20 people showed up for shuttle. The assigned van wasn't enough but staff managed to use a bigger vehicle, and used the smaller van to take guest that was headed to a different terminal. That was another good surprise, sole based on the staff initiative and sense of responsibility.

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Service
1  Thank Eliasibe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kai C, General Manager at Wyndham Chicago O'Hare, responded to this reviewResponded 9 October 2017

Dear Valued Guest,

Thank you for sharing your hotel experience on TripAdvisor!

We are very happy you enjoyed your stay with us and found service, location and amenities met with your travel needs. Thank you for the kind compliments on the shuttle driver and service in the morning. Hotel has a fleet of 5 vehicles ranging from 11 to 24 seats. We are glad you also enjoyed the breakfast and Fitness Center equipment.

We hope to see you again on your next visit to the area.

Sincerely,

Kai Chow
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2017

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
Thank brookej550
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Kai C, General Manager at Wyndham Chicago O'Hare, responded to this reviewResponded 11 September 2017

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Wyndham Chicago O'Hare

Address: 1450 E Touhy Ave, Des Plaines, IL 60018-3332 (Formerly Radisson Hotel Chicago O'Hare )
Phone Number:
Region: United States > Illinois > Des Plaines
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 9 Hotels in Des Plaines
Price Range: RM388 - RM637 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Wyndham Chicago O'Hare 3*
Number of rooms: 245
Official Description (provided by the hotel):
Experience the energy of the city at our Wyndham Chicago O’Hare hotel, located in Des Plaines near the Allstate Arena and northwest Chicago. Designed for your convenience, you can check into your flight and print your boarding pass from our check-in kiosk, and board our free shuttle to Chicago O’Hare International Airport (ORD). If you're driving here or renting a car, you can also enjoy free parking throughout your stay. With 6 meeting rooms, 2 board rooms, a fully-equipped fitness center, plus we offer a variety of amenities for every traveler. Express services such as same-day valet dry cleaning are ideal for short stays, and we also have two convenient restaurants, a lobby bar, and 24-hour Starbucks® coffee kiosk. Our friendly, multilingual front desk associates are available around the clock, welcoming international visitors speaking Spanish, Italian, Mandarin, Cantonese, Tagalog, and more. ... more   less 
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Also Known As:
Radisson Chicago o Hare
Radisson Hotel Chicago Ohare
Radisson Des Plaines
Des Plaines Radisson

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