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Wyndham Chicago O'Hare
Ranked #5 of 9 Hotels in Des Plaines
Reviewed 29 September 2017

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
Thank frankhK2358EC
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Kai C, General Manager at Wyndham Chicago O'Hare, responded to this reviewResponded 9 October 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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32 - 36 of 83 reviews

Reviewed 26 September 2017

The hotel was very clean and very big. The bed was so comfortable and we had a lot of pillows which I loved.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
Thank amandavY2330AA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kai C, General Manager at Wyndham Chicago O'Hare, responded to this reviewResponded 9 October 2017

Dear Valued Guest,

Thank you for sharing your hotel experience on TripAdvisor!

We are very happy to learn you enjoyed your recent stay with us and found service and amenities met with your travel needs. And thank you sharing the quality of your sleep and the bedding accessories you liked. We shall share your kind compliments and feedback with our associates.

We look forward to your next visit.

Sincerely,

Kai Chow
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2017

It is an alright hotel not too far from the airport and close to some decent restaurants within walking distance. Free parking is nice. The shuttle to and fro the airport is fine. Disappointed in the hotel claiming they would drive you within 5 miles of the property. They did it on day one of my stay but had to wait an hour. On day 2 because it was in the morning, they wouldn't do it and insisted I get a cab. If you are not going to consistently honor your commitments, then don't advertise it or put a disclaimer.

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
Thank Erich K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kai C, General Manager at Wyndham Chicago O'Hare, responded to this reviewResponded 9 October 2017

Dear Erich,

Thank you for sharing your hotel experience on TripAdvisor!

We sincerely apologize for the less than satisfactory service you received on the local shuttle. Hotel provides local shuttle based on availability and until 9 pm daily. Advanced shuttle booking is required to provide guest the desired time of departure from hotel. I would be greatly appreciated if you can provide me the date/day/time you were denied service. This information will help us to look into our service operations and for future service improvement. Thank you for the feedback.

We hope this would not deter you from choosing our hotel for your future stays.

Please feel free to reach out to me if I can be of nay assistance to make your next stay more enjoyable.

Sincerely,

Kai Chow
General Manager

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Reviewed 20 September 2017

Overpriced for what you receive.
Room was supposed to have a refrigerator, but did not. They told me I could go to Target and purchase a cooler, which I did.

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
Thank L651ZJmikeh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kai C, General Manager at Wyndham Chicago O'Hare, responded to this reviewResponded 9 October 2017

Dear Valued Guest,

Thank you for sharing your hotel experience on TripAdvisor!

We sincerely apologize for the less than satisfactory service received during your recent stay with us. Hotel has limited refrigerators for guest usage and there will be provided based on a first-come-first-serve basis. Please accept our apologize for the way our Front Desk agent spoke with you on the fridge. Most guests would have the hotel store refrigerated items in the hotel cooler if in-room fridge is not available.

We hope you will give us another opportunity to serve you on your next visit.

Sincerely,

Kai Chow
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2017 via mobile

The walls might as well not have been there. Heard every conversation, toilet flush, cough, tv from every room around, sides and above. The bed was like sleeping on a board. We had an early flight and tried to go to sleep early but instead did not sleep at all. A Terrible way to start vacation. Air conditioning unit was vibrating and extremely loud when it ran. The front desk guy was rude when we checked in and I asked a question about parking. The tv channels when they didn't have lines through them or just didn't work at all were dark and the tv sound was terrible. Room smelled musty and old. I was mislead by the name brand chain I supposed and expected much more. The room was clean and the shower head did have good pressure, that much was at least nice.

Stayed: September 2017, travelled as a couple
Thank Karl w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kai C, General Manager at Wyndham Chicago O'Hare, responded to this reviewResponded 9 October 2017

Dear Karl,

Thank you for sharing your hotel experience on TripAdvisor!

We sincerely apologize for the less than satisfactory stay you received during your recent stay. Your feedback on the room deficiencies have been noted and we appreciated them. There will be shared with our associates for rectification.

We hope you will give us another opportunity to serve you again on your next visit.

Please feel free to contact us for any requirements for your future stay.

Sincerely,

Kai Chow
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Wyndham Chicago O'Hare

Address: 1450 E Touhy Ave, Des Plaines, IL 60018-3332 (Formerly Radisson Hotel Chicago O'Hare )
Phone Number:
Region: United States > Illinois > Des Plaines
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 9 Hotels in Des Plaines
Price Range: RM343 - RM613 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Wyndham Chicago O'Hare 3*
Number of rooms: 245
Official Description (provided by the hotel):
Experience the energy of the city at our Wyndham Chicago O’Hare hotel, located in Des Plaines near the Allstate Arena and northwest Chicago. Designed for your convenience, you can check into your flight and print your boarding pass from our check-in kiosk, and board our free shuttle to Chicago O’Hare International Airport (ORD). If you're driving here or renting a car, you can also enjoy free parking throughout your stay. With 6 meeting rooms, 2 board rooms, a fully-equipped fitness center, plus we offer a variety of amenities for every traveler. Express services such as same-day valet dry cleaning are ideal for short stays, and we also have two convenient restaurants, a lobby bar, and 24-hour Starbucks® coffee kiosk. Our friendly, multilingual front desk associates are available around the clock, welcoming international visitors speaking Spanish, Italian, Mandarin, Cantonese, Tagalog, and more. ... more   less 
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Also Known As:
Radisson Chicago o Hare
Radisson Hotel Chicago Ohare
Radisson Des Plaines
Des Plaines Radisson

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