My husband and I love Waffle House. We have visited Waffle Houses in North Carolina, Indiana, Illinois, Missouri, and Georgia, but we have never had an experience like what we experienced at this one.
We arrived after midnight, and I ordered my usual: chili, grilled cheese, sweet tea, and lots of crackers. My husband had the philly cheese steak and hash browns. The food arrives in a timely manner. The only absent item is the crackers I requested. I am from Indiana, and crackers in chili are as essential as the spoon to eat it with.
I ask the waitress for crackers. She checks the bin under the counter. It is empty. She says they have no crackers. I ask her if she is kidding. She says no. I ask how they can be crackerless. She says that no one on third shift has the key to the storeroom, and that is where the crackers are.
I again ask if she is serious. She is. Then she calmly goes back to talking to the employee next to her who is enjoying a salad at the counter. When I was a waitress, if this scenario had played out, my manager would have sent me on a cracker run because customer satisfaction was paramount.
My husband explains that this cracker issue is unacceptable. I choke down my crackerless chili and we leave.
My husband calls the manager the next morning to voice his displeasure. The manager's response? "Oh, sorry about that."
Evidently the manager's customer service attitude was locked away with the crackers in the storeroom.
Waffle House has excellent food, but if crackers are a staple of your meal, you might want to call ahead and make sure the cracker bin is full, or if whoever is on duty has access to the storeroom key.
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