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Reviewed 10 November 2017

The hotel staff is put out / offended to be taken away from sitting on their crowns,playing with their personal electronic devices. and so much attitude ! (and not the good type) Towels are never available they are always being washed or in the dryer. Stains / smells in suite. tons of cash spent just to clean enough to make it tolerable. . Elevator frequently out of use

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
1  Thank michaelhS8993IL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Chicago - Naperville - West, responded to this reviewResponded 11 November 2017

Thank you for your review. Please accept our apologies for the poor service you experienced while you were here. We take pride in delivering superb service, so we apologize that we fell short. Your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure our team is fully equipped to be more responsive. Thanks for being our guest, and we hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 November 2017

The Best Reason / Only reason i stay at this property is Cheryl Rahae. She is the best and only reason to stay at this property. The service from Cheryl is the very best and most professional offered..

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank D378ZHdavidr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Chicago - Naperville - West, responded to this reviewResponded 2 November 2017

Thank you for sharing a wonderful review of Extended Stay America. Our entire staff is committed to providing an exceptional service for every guest, and your feedback serves as an encouragement for us. Your compliments will allow me to thank Cheryl for her terrific contribution. We look forward to welcoming you again for another memorable experience.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 October 2017 via mobile

Great service and couldn’t have found a better place to stay!! My room was clean and the facilities are perfect!! I will book a reservation again at this location!! 10 mins from downtown Naperville and 5 mins to the train if your going downtown Chicago!! Also the Chicago Premiere Outlet Mall is 10 mins away!!

Stayed: October 2017, travelled on business
Thank Sherpa260357
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Chicago - Naperville - West, responded to this reviewResponded 1 November 2017

Thanks for the excellent feedback. It was a pleasure knowing you loved our location close to the points of your interest and that you were impressed with your spotless room and the facilities we offer. We look forward to being your hotel of choice every time you are in the area.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 October 2017 via mobile

I stayed for quite sometime and I have to say even though its not fancy. The employees make it a WONDERFUL stay. Cheryl at the front desk, and Ella the cleaning woman made it a VERY pleasant stay. Definitely will go back if I have to and recommend. Although management could be nicer / better.

Stayed: July 2017, travelled with family
Thank Apple_Sauce213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Chicago - Naperville - West, responded to this reviewResponded 1 November 2017

Thank you for choosing our hotel and for the review. We are happy to know your stay with us was overall pleasant and that you loved the service offered by our staff, especially from Cheryl and Ella. Your praises have been shared with them for appreciating their efforts. Thanks for recommending us, and we look forward to hosting you and your family again soon.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 October 2017 via mobile

Great customer service overall. Thanks Cheryl for the great service and accommodating my co workers. Will definately choose this location if our company is back next year. I recommend other people try this location.

Stayed: October 2017, travelled on business
Thank Companion738210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Chicago - Naperville - West, responded to this reviewResponded 1 November 2017

Thank you for the wonderful feedback. We are delighted to read you had an enjoyable stay with us and that our staff went above and beyond your expectations. We will share your gracious comment with Cheryl. Thanks for staying at Extended Stay America, and we look forward to your next visit whenever you head our way.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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