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“This place is crap”

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Extended Stay America - Rockford - I-90
Ranked #16 of 24 Hotels in Rockford
Reviewed 9 May 2016 via mobile

The coffee is horrible. The breakfast sucks! My room had bugs. Jen and Chelsea both super rude. I would never in my life ever stay there again! Jen shouldn't ever be a manager.Jen was beyond rude when I made my complaints. When I checked in Chelsea didnt smile or anything. I felt uncomfortable never again!

Stayed: May 2016, travelled with family
Thank Bigmomma1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Rockford - I-90, responded to this reviewResponded 31 May 2016

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is unacceptable, and I sincerely apologize for your experience. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. Additionally, I will work with our staff to ensure that each guest receives professional customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. If you would like to discuss this further, please do not hesitate to contact me at RFD@extendedstay.com. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.

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33 - 37 of 99 reviews

Reviewed 30 January 2016

my room was very clean, and fully stocked with everything I needed.The staff and hotel manager were out of this world. All smiles and kind words. in a word refreshing. was treated like family. If your ever in Rockford il. this exstended stay America is the best bang for your buck.

Room Tip: easy on and off to the interstate
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  • Stayed: February 2015, travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank randall k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Rockford - I-90, responded to this reviewResponded 3 February 2016

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! I truly appreciate your kind comments regarding our friendly customer service. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

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Reviewed 26 January 2016

I was not impressed by the breakfast or the prices of the vending machine food - i woke up bright and early for the breakfast and it was literally coffee, hot water, a few muffins and maybe an apple. They didn't even offer cold water. Maybe this could be improved by some yogurt or granola? i understand that it's "grab and go" but still pretty disappointing.

Room Tip: if you are just staying to have a place to sleep for the night - i would recommend..
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  • Stayed: January 2016, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank MPR52994
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Rockford - I-90, responded to this reviewResponded 2 February 2016

I appreciate you taking the time to write a review of your experience with us. Please accept our apologies that our grab-and-go breakfast was not to your expectations. In response to your feedback, I will be sure to share your comments with our corporate office. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. If you have any additional feedback, please reach out to me at RFD@extendedstay.com. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.

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Reviewed 30 October 2015

Arrived with no reservation. Got a room across from the laundry. Been traveling for a week - time to catch up on some laundry and paperwork.

Room average, a bit worn, needs a good renovation

Staff friendly and helpful. Located on the extreme east side of Rockford close to interstates and all the shopping and restaurants you could want.

Breakfast minimal "Grab & Go"

Room Tip: Your basic hotel. Would be OK if you were staying for a week or so.
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  • Stayed: October 2015, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank Ralph D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Rockford - I-90, responded to this reviewResponded 9 November 2015

I want to thank you for taking the time to post a review of your stay. Please accept our apologies that we failed to exceed your expectations. Still, I am glad to read that you enjoyed our friendly customer service and that we were able to accommodate your needs with our laundry facilities. Your feedback is very important to us, so thank you for sharing. We look forward to seeing you in the future, should your travels bring you back to our area.

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Reviewed 25 August 2015

Recently needed a place to stay for two nights and didn't want to pay a fortune. This place was very decent and near freeways, food, and shopping. I would stay here again. The room was clean and the bed was comfortable. The air conditioner worked. There were no problems with the bathroom.

Stayed: August 2015, travelled as a couple
2  Thank Marq J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Rockford - I-90, responded to this reviewResponded 11 September 2015

Thank you for taking the time to write a review of your stay. I'm glad that we were able to meet your needs and you had a pleasant stay with us. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

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Additional Information about Extended Stay America - Rockford - I-90

Address: 653 Clark Rd, Rockford, IL 61107-5815 (Formerly Extended Stay America - Rockford - East)
Phone Number:
Region: United States > Illinois > Rockford
Amenities:
Business Centre with Internet Access Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #16 of 24 Hotels in Rockford
Price Range: RM292 - RM411 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Rockford - I-90 2.5*
Number of rooms: 1
Reservation Options:
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Also Known As:
Extended Stay Rockford
Rockford Extended Stay

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