The location of the hotel was fantastic, but it was not your typical hotel experience. The suite was comfortable but there was no daily room service and had to ask for fresh linens daily. No fault of the hotel, but I had a MasterCard gift card to use and they would not accept it stating it did not have my name on it. I was not aware of their policy and then offered to pay cash which they would not accept either. The staff offered no solutions or exceptions and were not very polite. My son and I had to wait on money to transfer to my checking account and we were not allowed to check in to our reserved room till after two thirty am. Then I wake up the next day to receive a statement stating I owed more money that what my reservation and receipt stated. Again the staff were impolite and hesitant to return the money to my account. The rooms were clean but outdated and the room had a stench of cigarette smoke.
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- Also Known As:
- Extended Stay Rockford
- Rockford Extended Stay