I am in Rockford IL at least once, sometimes twice yearly. I have stayed with Extended Stay Rockford on Clark Dr since approximately 2005. It's a great location and good value. Rooms have always been clean upon check in. The few times I have needed maintenance in the room the response was always almost immediate.
I have always worked the nightshift and here is where the problem is. Hotel management seems to forget that some of their guests work overnight and are entitled to the same service of room cleaning as clients who are traditional day shift workers.
My 2017 stay was for 20 days and I only received room cleaning because I had to remind hotel front desk staff. Room cleaning should be provided at least twice per week, I only received once per week.
Over the years there were a couple of times that this hotel became "party headquarters" for some local youngsters but it seemed hotel management addressed that in a quick fashion within 48 hours. However I do know that the night was ruined for some guests and the problem should have been addressed immediately that night.
The hotel has an large excellent laundry facility that is always clean which always helps during an extended stay.
The breakfast bar is limited to coffee, instant oatmeal, granola bars and muffins. There are many dining options on nearby State St.
Yes I would stay here again, and I hope they get the room service for night shift workers under control - it's not that difficult.
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- Also Known As:
- Extended Stay Rockford
- Rockford Extended Stay