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Reviews (653)
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All reviewsfree parkingrivers casinoroom was cleannice hotelriver roadcovered parkingclose to the airporto'hare airportfront desk staffshuttle servicepark sleep flybusiness tripshuttle buso harean early morning flightnice staymeeting room
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Reviewed 24 November 2015 via mobile

It started with the front desk welcome-- very warm and friendly. Rooms are very large, superbly appointed, very comfortable! There are several options to dine within easy walking distance of the hotel. I was using the hotel shuttle every day for several weeks to get back and forth to the airport, and one day there was a glitch where I had to wait over an hour at the airport to get back to the hotel. I called the hotel and a guy working the front desk handed me a false line way too fast that I could see right through. When I finally got back to the hotel, there also was a woman working at the desk and I indicated to her what had happened. Her apology was so sincere and her explanation good as well, superb service recovery-- she mastered the knack of service, turning a negative in to a very positive. I recommend this hotel without hesitation, top notch.

Stayed: November 2015, travelled on business
Thank RobNewYorkCity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 November 2015

Nice hotel with good sized rooms. VERY clean. It is right by O'Hare airport and about 40 minutes from MIdway. Across the street is a Casino with multiple restaurants inside. There is a mall about 10 minutes away by car. 30 minute straight walk. There is a starbucks a few minutes away and multiple restaurants. Would stay here again. Great breakfast but a bit pricey.

  • Stayed: November 2015, travelled on business
    • Value
    • Rooms
    • Service
Thank jayhawkgrant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattGuestRelations, Guest Relations Associate at Hyatt Rosemont, responded to this reviewResponded 2 December 2015

Hello!

Thank you for taking the time to share your feedback! I am so happy to hear that you enjoyed your guestroom and the location of the hotel. I hope we can welcome you back again soon!

Safe travels,

Sarah D.
Guest Relations Associate

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 November 2015 via mobile

Room was quiet. Work out room is awesome. No pool. Parking was expensive so thank goodness it was included in my conference rate. Little cafe on lower level for coffee is nice but expensive. Breakfast buffet was excellent and expensive. My conference in the ballroom was great.

Stayed: November 2015, travelled with family
Thank Glen_Arbor_Blues
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 November 2015

My husband and I stayed one night in October 31, 2015. Are room was clean and the bed was comfortable. The hotel was quiet and we slept well. This hotel is in a very convenient location across the street from the Rivers Casino. We walked down the street about 1.5 miles to MB Financial Park. There is a sidewalk the whole way but it's right on a busy street.

We had breakfast in the restaurant in the morning and it was very good. I was disappointed that the bar wasn't open during the afternoon, but the casino is right across the street.

If you're looking to visit the casino this is a great place to stay.

  • Stayed: October 2015, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Janet M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 November 2015

frequent loud noise coming from the wall - seems like it was happening after some flushed the toilet next door or in the upper level. I asked for a mending kit and the front desk was not very helpful and did not know where to find them

  • Stayed: November 2015, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Edwin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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